Call centre interaction: A case of sanctioned face attack? D Archer, P Jagodziński Journal of Pragmatics 76, 46-66, 2015 | 54 | 2015 |
Co-creating customer experience through call centre interaction: Interactional achievement and professional face P Jagodziński, D Archer Journal of Politeness Research 14 (2), 257-277, 2018 | 15 | 2018 |
Impoliteness strategies in a British airline call centre: A pragmatic analysis of customer service interactions P Jagodziński Adam Mickiewicz University PhD thesis, 2013 | 8 | 2013 |
Politeness in professional contexts D Archer, P Jagodziński, K Grainger John Benjamins Publishing Company, 2020 | 7 | 2020 |
Lexical borrowings and Calques from African American Slang in Polish Youth Slang–a study based on a selected Internet Forum R Dylewski, P Jagodziński Studia Anglica Posnaniensia 47 (4), 113-132, 2012 | 6 | 2012 |
Activity types and genres D Archer, P Jagodziński, R Jagodziński Cambridge University Press, 2021 | 5 | 2021 |
Applying (im) politeness and facework research to professional settings: An introduction D Archer, P Jagodziński Journal of Politeness Research 14 (2), 245-256, 2018 | 4 | 2018 |
Towards a folk pragmatics of call centre service encounters P Jagodziński Politeness in professional contexts 311, 179, 2020 | | 2020 |