| Multisource Effects on the Satisfaction Formation Process D Halstead, D Hartman, SL Schmidt Journal of the Academy of Marketing Science 22 (2), 114-129, 1994 | 814 | 1994 |
| The effects of satisfaction and complaining behavior on consumer repurchase intentions D Halstead, TJ Page Jr Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 5 …, 1992 | 518 | 1992 |
| Negative word of mouth: substitute for or supplement to consumer complaints? D Halstead Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2002 | 232 | 2002 |
| Consumer responses to Christian religious symbols in advertising VA Taylor, D Halstead, PJ Haynes Journal of Advertising 39 (2), 79-92, 2010 | 168 | 2010 |
| Assessing the vulnerability of private label brands D Halstead, CB Ward Journal of Product & Brand Management 4 (3), 38-48, 1995 | 147 | 1995 |
| Marketing orientation in SMEs: effects of the internal environment RC Becherer, D Halstead, P Haynes Journal of Research in Marketing and Entrepreneurship 3 (1), 1-17, 2001 | 137 | 2001 |
| Comparing objective service failures and subjective complaints: An investigation of domino and halo effects D Halstead, EA Morash, J Ozment Journal of Business Research 36 (2), 107-115, 1996 | 137 | 1996 |
| Product warranties and post‐purchase service: a model ofconsumer satisfaction with complaint resolution D Halstead, C Dröge, M Bixby Cooper Journal of Services Marketing 7 (1), 33-40, 1993 | 133 | 1993 |
| The use of comparison standards in customer satisfaction research and management: A review and proposed typology D Halstead Journal of Marketing Theory and practice 7 (3), 13-26, 1999 | 131 | 1999 |
| An Exploratory Model of Interpersonal Cohesiveness in New Product Development Teams BK Brockman, ME Rawlston, MA Jones, D Halstead Journal of Product Innovation Management 27 (2), 201-219, 2010 | 119 | 2010 |
| Consumer Attitudes Toward Complaining and the Prediction of Multiple Complaint Responses. D Halstead, C Dröge Advances in Consumer Research 18 (1), 1991 | 119 | 1991 |
| Expectations and Disconfirmation Beliefs of Consumer Satisfaction, Repurchase Intention, and Complaining Behavior: An Empirical Study D Halstead Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior 2 …, 1989 | 102* | 1989 |
| Characteristics and internet marketing strategies of online auction sellers RC Becherer, D Halstead International Journal of Internet Marketing and Advertising 1 (1), 24-37, 2004 | 90 | 2004 |
| Collaboration between sales and marketing, market orientation and business performance in business-to-business organisations K Le Meunier-FitzHugh, N Lane Strategic sales and strategic marketing, 103-118, 2013 | 84 | 2013 |
| Marketing orientation in SMEs: Effects of the internet environment RC Becherer, D Halstead, PJ Haynes New England Journal of Entrepreneurship 6 (1), 13, 2003 | 75 | 2003 |
| Postpurchase hierarchies of effects: The antecedents and consequences of satisfaction for complainers versus non-complainers C Dröge, D Halstead International Journal of Research in Marketing 8 (4), 315-328, 1991 | 65 | 1991 |
| The role of competitive alternatives in the postchoice satisfaction formation process C Dröge, D Halstead, RD Mackoy Journal of the Academy of Marketing Science 25 (1), 18-30, 1996 | 57 | 1996 |
| The impact of instruction understanding on satisfaction and switching intentions MA Jones, VA Taylor, RC Becherer, D Halstead Journal of consumer satisfaction, dissatisfaction and complaining behavior …, 2003 | 56 | 2003 |
| Satisfaction theory and the disadvantaged consumer D Halstead, MA Jones, AN Cox Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior …, 2007 | 51 | 2007 |
| Developing a strategic framework of key account performance E Jones, KA Richards, D Halstead, FQ Fu Strategic Sales and Strategic Marketing, 33-47, 2013 | 41 | 2013 |
