Understanding Generation Y and their use of social media: a review and research agenda RN Bolton, A Parasuraman, A Hoefnagels, N Migchels, S Kabadayi, ... Journal of Service Management 24 (3), 245-267, 2013 | 2370 | 2013 |
Expanding understanding of service exchange and value co-creation: a social construction approach B Edvardsson, B Tronvoll, T Gruber Journal of the Academy of Marketing Science 39 (2), 327-339, 2011 | 2076 | 2011 |
Brave new world: service robots in the frontline J Wirtz, PG Patterson, WH Kunz, T Gruber, VN Lu, S Paluch, A Martins Journal of Service Management 29 (5), 907-931, 2018 | 1805 | 2018 |
Examining student satisfaction with higher education services: Using a new measurement tool T Gruber, S Fuß, R Voss, M Gläser-Zikuda International Journal of Public Sector Management 23 (2), 105-123, 2010 | 811 | 2010 |
A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors S Benoit, TL Baker, RN Bolton, T Gruber, J Kandampully Journal of Business Research 79, 219-227, 2017 | 755 | 2017 |
Service quality in higher education: The role of student expectations R Voss, T Gruber, I Szmigin Journal of Business Research 60 (9), 949-959, 2007 | 655 | 2007 |
Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps? VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber, A Martins, PG Patterson Journal of Service Theory and Practice 30 (3), 361-391, 2020 | 445 | 2020 |
Co‐creation in radical service innovation: a systematic analysis of microlevel processes H Perks, T Gruber, B Edvardsson Journal of product innovation management 29 (6), 935-951, 2012 | 359 | 2012 |
Analyzing Customer Experience Feedback Using Text Mining: A Linguistics-Based Approach FV Ordenes, B Theodoulidis, J Burton, T Gruber, M Zaki Journal of Service Research 17 (3), 278-295, 2014 | 295 | 2014 |
Individual values and motivational complexities in ethical clothing consumption: A means-end approach T Jägel, K Keeling, A Reppel, T Gruber Journal of Marketing Management 28 (3-4), 373-396, 2012 | 262 | 2012 |
New development:‘Healing at a distance’—telemedicine and COVID-19 H Leite, IR Hodgkinson, T Gruber Public money & management 40 (6), 483-485, 2020 | 250 | 2020 |
Every cloud has a silver lining—Exploring the dark side of value co-creation in B2B service networks IN Chowdhury, T Gruber, J Zolkiewski Industrial Marketing Management 55, 97-109, 2016 | 249 | 2016 |
The desired teaching qualities of lecturers in higher education: a means end analysis R Voss, T Gruber Quality Assurance in Education 14 (3), 217-242, 2006 | 192 | 2006 |
I want to believe they really care: How complaining customers want to be treated by frontline employees T Gruber Journal of Service Management 22 (1), 85-110, 2011 | 165 | 2011 |
Academic sell-out: how an obsession with metrics and rankings is damaging academia T Gruber Journal of Marketing for Higher Education 24 (2), 165-177, 2014 | 162 | 2014 |
Designing and conducting online interviews to investigate interesting consumer phenomena T Gruber, I Szmigin, AE Reppel, R Voss Qualitative Market Research: An International Journal 11 (3), 256-274, 2008 | 159 | 2008 |
Billions of Impoverished People Deserve to Be Better Served: A Call to Action for the Service Research Community RP Fisk, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patrício, ... Journal of Service Management 27, 2016 | 151 | 2016 |
Elevating the human experience (HX) through service research collaborations: introducing ServCollab RP Fisk, L Alkire, L Anderson, DE Bowen, T Gruber, AL Ostrom, L Patricio Journal of Service Management 31 (4), 615-635, 2020 | 150 | 2020 |
Handling customer complaints effectively: A comparison of the value maps of female and male complainants T Gruber, I Szmigin, R Voss Managing Service Quality: An International Journal 19 (6), 636-656, 2009 | 132 | 2009 |
Understanding the characteristics of effective professors: The student's perspective T Gruber, A Reppel, R Voss Journal of Marketing for Higher Education 20 (2), 175-190, 2010 | 122 | 2010 |