What impacts customer experience for B2B enterprises on using AI-enabled chatbots? Insights from Big data analytics AK Kushwaha, P Kumar, AK Kar Industrial Marketing Management 98, 207-221, 2021 | 164 | 2021 |
Impact assessment of social media usage in B2B marketing: A review of the literature and a way forward NK Tiwary, RK Kumar, S Sarraf, P Kumar, NP Rana Journal of Business Research 131, 121-139, 2021 | 91 | 2021 |
A techno-commercial review on grid connected photovoltaic system S Chatterjee, P Kumar, S Chatterjee Renewable and Sustainable Energy Reviews 81 (2), 2371-2397, 2017 | 55 | 2017 |
Charting the intellectual structure of customer experience research P Kumar, LD Hollebeek, AK Kar, J Kukk Marketing Intelligence & Planning 41 (1), 31-47, 2023 | 37 | 2023 |
On comparison of tuning method of FOPID controller for controlling field controlled DC servo motor P Kumar, S Chatterjee, D Shah, UK Saha, S Chatterjee Cogent Engineering 4 (1), 1357875, 2017 | 28 | 2017 |
How do users feel when they use artificial intelligence for decision making? A framework for assessing users’ perception AK Kushwaha, R Pharswan, P Kumar, AK Kar Information Systems Frontiers 25 (3), 1241-1260, 2023 | 17 | 2023 |
Internet of things and social media: A review of literature and validation from Twitter analytics R Kumar, A Anand, P Kumar, RK Kumar 2020 International Conference on Emerging Smart Computing and Informatics …, 2020 | 13 | 2020 |
Managing buyer experience in a buyer–supplier relationship in MSMEs and SMEs P Kumar, AK Kushwaha, AK Kar, YK Dwivedi, NP Rana Annals of Operations Research, 1-28, 2022 | 7 | 2022 |