Case research in operations management C Voss Researching operations management, 176-209, 2010 | 6574 | 2010 |
Service research priorities in a rapidly changing context AL Ostrom, A Parasuraman, DE Bowen, L Patrício, CA Voss Journal of service research 18 (2), 127-159, 2015 | 1952 | 2015 |
Performance measurement in service businesses L Fitzgerald (No Title), 1991 | 1806 | 1991 |
Service design for experience-centric services LG Zomerdijk, CA Voss Journal of service research 13 (1), 67-82, 2010 | 1595 | 2010 |
Contingency research in operations management practices R Sousa, CA Voss Journal of Operations management 26 (6), 697-713, 2008 | 1175 | 2008 |
Quality management re-visited: a reflective review and agenda for future research R Sousa, CA Voss Journal of operations management 20 (1), 91-109, 2002 | 1175 | 2002 |
Development of a technical innovation audit V Chiesa, P Coughlan, CA Voss Journal of Product Innovation Management: an international publication of …, 1996 | 1134 | 1996 |
Towards a classification of service processes R Silvestro, L Fitzgerald, R Johnston, C Voss International journal of service industry management 3 (3), 0-0, 1992 | 965 | 1992 |
“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers B Larivière, D Bowen, TW Andreassen, W Kunz, NJ Sirianni, C Voss, ... Journal of business research 79, 238-246, 2017 | 851 | 2017 |
Service quality in multichannel services employing virtual channels R Sousa, CA Voss Journal of service research 8 (4), 356-371, 2006 | 663 | 2006 |
The impact of supply chain relationship quality on quality performance B Fynes, C Voss, S De Búrca International journal of production economics 96 (3), 339-354, 2005 | 646 | 2005 |
Alternative paradigms for manufacturing strategy CA Voss International Journal of Operations & Production Management 15 (4), 5-16, 1995 | 613 | 1995 |
Service architecture and modularity CA Voss, J Hsuan Decision Sciences 40 (3), 541-569, 2009 | 527 | 2009 |
Experience, service operations strategy, and services as destinations: foundations and exploratory investigation C Voss, AV Roth, RB Chase Production and operations management 17 (3), 247-266, 2008 | 463 | 2008 |
“Futurizing” smart service: implications for service researchers and managers NV Wünderlich, K Heinonen, AL Ostrom, L Patricio, R Sousa, C Voss, ... Journal of Services Marketing 29 (6/7), 442-447, 2015 | 442 | 2015 |
Antecedents of new service development effectiveness: an exploratory examination of strategic operations choices CM Froehle, AV Roth, RB Chase, CA Voss Journal of Service Research 3 (1), 3-17, 2000 | 433 | 2000 |
Benchmarking and operational performance: some empirical results CA Voss, P Åhlström, K Blackmon International Journal of Operations & Production Management 17 (10), 1046-1058, 1997 | 431 | 1997 |
The moderating effect of buyer‐supplier relationships on quality practices and performance B Fynes, C Voss International journal of operations & production management 22 (6), 589-613, 2002 | 382 | 2002 |
Quality management: universal or context dependent? R Sousa, CA Voss Production and operations management 10 (4), 383-404, 2001 | 367 | 2001 |
The impact of supply chain relationship dynamics on manufacturing performance B Fynes, C Voss, S De Búrca International Journal of Operations & Production Management 25 (1), 6-19, 2005 | 364 | 2005 |