Customer experience challenges: bringing together digital, physical and social realms RN Bolton, JR McColl-Kennedy, L Cheung, A Gallan, C Orsingher, ... Journal of service management 29 (5), 776-808, 2018 | 984 | 2018 |
Competitive advantage through service differentiation by manufacturing companies H Gebauer, A Gustafsson, L Witell Journal of business research 64 (12), 1270-1280, 2011 | 657 | 2011 |
Defining service innovation: A review and synthesis L Witell, H Snyder, A Gustafsson, P Fombelle, P Kristensson Journal of Business Research 69 (8), 2863-2872, 2016 | 607 | 2016 |
Customer co‐creation in service innovation: a matter of communication? A Gustafsson, P Kristensson, L Witell Journal of service management 23 (3), 311-327, 2012 | 552 | 2012 |
Idea generation: customer co‐creation versus traditional market research techniques L Witell, P Kristensson, A Gustafsson, M Löfgren Journal of Service Management 22 (2), 140-159, 2011 | 545 | 2011 |
Identifying categories of service innovation: A review and synthesis of the literature H Snyder, L Witell, A Gustafsson, P Fombelle, P Kristensson Journal of Business Research 69 (7), 2401-2408, 2016 | 520 | 2016 |
Match or mismatch: Strategy-structure configurations in the service business of manufacturing companies H Gebauer, B Edvardsson, A Gustafsson, L Witell Journal of Service Research 13 (2), 198-215, 2010 | 498 | 2010 |
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration K Koskela-Huotari, B Edvardsson, JM Jonas, D Sörhammar, L Witell Journal of Business Research 69 (8), 2964-2971, 2016 | 439 | 2016 |
Dynamics of service attributes: a test of Kano's theory of attractive quality L Nilsson‐Witell, A Fundin International journal of service industry management 16 (2), 152-168, 2005 | 349 | 2005 |
Kano's theory of attractive quality and packaging M Lofgren, L Witell Quality management journal 12 (3), 7, 2005 | 346 | 2005 |
The impact of quality practices on customer satisfaction and business results: product versus service organizations L Nilsson, MD Johnson, A Gustafsson Journal of quality management 6 (1), 5-27, 2001 | 341 | 2001 |
Co‐creation and learning in health‐care service development M Elg, J Engström, L Witell, B Poksinska Journal of Service Management 23 (3), 328-343, 2012 | 329 | 2012 |
Any way goes: Identifying value constellations for service infusion in SMEs C Kowalkowski, L Witell, A Gustafsson Industrial Marketing Management 42 (1), 18-30, 2013 | 314 | 2013 |
A bricolage perspective on service innovation L Witell, H Gebauer, E Jaakkola, W Hammedi, L Patricio, H Perks Journal of Business Research 79, 290-298, 2017 | 266 | 2017 |
Cocreative customer practices: Effects of health care customer value cocreation practices on well-being JR McColl-Kennedy, SJ Hogan, L Witell, H Snyder Journal of Business Research 70, 55-66, 2017 | 262 | 2017 |
Classification of quality attributes L Witell, M Löfgren Managing Service Quality: An International Journal 17 (1), 54-73, 2007 | 251 | 2007 |
Two decades of using Kano's theory of attractive quality: a literature review M Löfgren, L Witell Quality Management Journal 15 (1), 59-75, 2008 | 247 | 2008 |
Network orchestration for value platform development H Perks, C Kowalkowski, L Witell, A Gustafsson Industrial marketing management 67, 106-121, 2017 | 219 | 2017 |
The changing role of the health care customer: review, synthesis and research agenda JR McColl-Kennedy, H Snyder, M Elg, L Witell, A Helkkula, SJ Hogan, ... Journal of Service Management 28 (1), 2-33, 2017 | 210 | 2017 |
The role of quality practices in service organizations A Gustafsson, L Nilsson, MD Johnson International Journal of Service Industry Management 14 (2), 232-244, 2003 | 209 | 2003 |