| Trust me, I'm a bot–repercussions of chatbot disclosure in different service frontline settings N Mozafari, WH Weiger, M Hammerschmidt Journal of Service Management 33 (2), 221-245, 2022 | 159 | 2022 |
| The Chatbot Disclosure Dilemma: Desirable and Undesirable Effects of Disclosing the Non-Human Identity of Chatbots. N Mozafari, WH Weiger, M Hammerschmidt ICIS, 1-18, 2020 | 50 | 2020 |
| Resolving the chatbot disclosure dilemma: leveraging selective self-presentation to mitigate the negative effect of chatbot disclosure N Mozafari, WH Weiger, M Hammerschmidt | 32 | 2021 |
| That's so embarrassing! When not to design for social presence in human-chatbot interactions N Mozafari, M Hammerschmidt, W Weiger Proceedings of the International Conference on Information Systems, 2021 | 17 | 2021 |
| Claim success, but blame the bot? User reactions to service failure and recovery in interactions with humanoid service robots N Mozafari, M Schwede, M Hammerschmidt, W Weiger User Reactions to Service Failure and Recovery in Interactions with Humanoid …, 2022 | 16 | 2022 |
| Can chatbots be persuasive? How to boost the effectiveness of chatbot recommendations for increasing purchase intention M Schwede, N Mozafari, N Von Schnakenburg, M Hammerschmidt Proceedings of the Hawaii international conference on system sciences 56 …, 2023 | 10 | 2023 |
| Experimental test of Lucas endogenous growth model in Iranian provinces Z Mozafari, MM Barghi Oskoee Economic Policies and Research 1 (1), 1-32, 2022 | 5 | 2022 |
