Concurrent validity of LibQUAL+™ scores: what do LibQUAL+™ scores measure? B Thompson, C Cook, M Kyrillidou The Journal of Academic Librarianship 31 (6), 517-522, 2005 | 143 | 2005 |
ARL Index and other validity correlates of LibQUAL+ scores FM Heath, C Cook, M Kyrillidou, B Thompson portal: Libraries and the Academy 2 (1), 27-42, 2002 | 125 | 2002 |
From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user M Kyrillidou The Journal of Academic Librarianship 28 (1-2), 42-46, 2002 | 124 | 2002 |
The evolution of measurement and evaluation of libraries: a perspective from the Association of Research Libraries M Kyrillidou, C Cook Library Trends 56 (4), 888-909, 2008 | 98 | 2008 |
ARL Statistics, 2004-05: A Compilation of Statistics from the One Hundred and Twenty-Three Members of the Association of Research Libraries. M Kyrillidou, M Young Association of Research Libraries, 2006 | 96 | 2006 |
Developing the DigiQUAL protocol for digital library evaluation M Kyrillidou, S Giersch Proceedings of the 5th ACM/IEEE-CS joint conference on Digital libraries …, 2005 | 88 | 2005 |
Library users’ service desires: A LibQUAL+ study B Thompson, M Kyrillidou, C Cook The Library Quarterly 78 (1), 1-18, 2008 | 86 | 2008 |
The new library user in Sweden: A LibQUAL+™ study at Lund University M Kyrillidou, AC Persson Performance Measurement and Metrics 7 (1), 45-53, 2006 | 86 | 2006 |
When the evidence is not enough: Organizational factors that influence effective and successful library assessment S Hiller, M Kyrillidou, J Self Performance Measurement and Metrics 9 (3), 223-230, 2008 | 81 | 2008 |
Revisiting outcomes assessment in higher education P Hernon, RE Dugan, C Schwartz Libraries Unlimited, 2006 | 79 | 2006 |
Developing a values scorecard J Stephen Town, M Kyrillidou Performance Measurement and Metrics 14 (1), 7-16, 2013 | 78 | 2013 |
Research library trends: ARL statistics M Kyrillidou Journal of academic librarianship 26 (6), 427-437, 2000 | 77 | 2000 |
User library service expectations in health science vs. other settings: a LibQUAL+® Study B Thompson, M Kyrillidou, C Cook Health Information & Libraries Journal 24, 38-45, 2007 | 69 | 2007 |
An overview of performance measures in higher education and libraries M Kyrillidou Journal of Library Administration 35 (4), 7-18, 2001 | 67 | 2001 |
Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The “LibQUAL+® Lite” example B Thompson, M Kyrillidou, C Cook Performance Measurement and Metrics 10 (1), 6-16, 2009 | 60 | 2009 |
Emerging tools for evaluating digital library services: conceptual adaptations of LibQUAL+ and CAPM M Lorie, M Kyrillidou, N Flores, GS Choudhury, D Webster, F Heath, ... Journal of Digital Information, 2003 | 53 | 2003 |
ClimateQUAL™: Organizational climate and diversity assessment M Kyrillidou, C Lowry, P Hanges, J Aiken, K Justh | 52 | 2009 |
Stability of library service quality benchmarking norms across time and cohorts: A LIBQUAL+ TM study B Thompson, C Cook, M Kyrillidou School of Communication & Information, Nanyang Technological University, 2006 | 50 | 2006 |
Libraries act on their LibQUAL+ findings: from data to action FM Heath, M Kyrillidou, C Askew Routledge, 2014 | 49 | 2014 |
Measuring service quality M Kyrillidou University of Illinois, Graduate School of Libr. and Information Science, 2001 | 47 | 2001 |