| The relationship between customer loyalty and customer satisfaction JT Bowen, SL Chen International journal of contemporary hospitality management 13 (5), 213-217, 2001 | 2910 | 2001 |
| Transitioning loyalty programs: A commentary on “the relationship between customer loyalty and customer satisfaction” JT Bowen, SLC McCain International Journal of Contemporary Hospitality Management 27 (3), 415-430, 2015 | 288 | 2015 |
| Service quality gap analysis toward customer loyalty: practical guidelines for casino hotels SLC McCain, SCS Jang, C Hu International Journal of Hospitality Management 24 (3), 465-472, 2005 | 217 | 2005 |
| The relationship between destination performance, overall satisfaction, and behavioral intention for distinct segments S Baloglu, A Pekcan, SL Chen, J Santos Journal of Quality Assurance in Hospitality & Tourism 4 (3-4), 149-165, 2004 | 208 | 2004 |
| Organizational justice, employees' ethical behavior, and job satisfaction in the casino industry SL Chen McCain, H Tsai, N Bellino International journal of contemporary hospitality management 22 (7), 992-1009, 2010 | 178 | 2010 |
| Forecasting in short-term planning and management for a casino buffet restaurant C Hu, M Chen, SLC McCain Management Science Applications in Tourism and Hospitality, 79-98, 2014 | 57 | 2014 |
| The relationship between casino corporate social responsibility and casino customer loyalty SL Chen McCain, JC Lolli, E Liu, E Jen Tourism Economics 25 (4), 569-592, 2019 | 41 | 2019 |
| An analysis of a third-party food delivery app during the COVID-19 pandemic SL Chen McCain, J Lolli, E Liu, LC Lin British Food Journal 124 (10), 3032-3052, 2022 | 32 | 2022 |
| Examining job-related factors perceived by salespersons in the US timeshare industry: A path analysis SLC McCain, C Hu, RH Woods Journal of Travel & Tourism Marketing 19 (1), 29-38, 2006 | 19 | 2006 |
| Academia meets industry: A need analysis of course contents in US gaming education H Tsai, S Chen McCain, C Hu Journal of Hospitality & Tourism Education 16 (3), 32-39, 2004 | 19 | 2004 |
| A comparison between full and part-time lodging employees on job satisfaction, organizational commitment, and job performance A Al Omar, J Lolli, SL Chen-McCain, J Dickerson | 18 | 2011 |
| The antecedents and consequence of implementing responsible gaming practice SLC McCain, H Tsai, N Bellino Journal of Travel & Tourism Marketing 26 (4), 395-407, 2009 | 17 | 2009 |
| Perceptions of job satisfaction and job performance in the timeshare industry C Hu, RH Woods, SL Chen, KD Brandmeir Journal of Human Resources in Hospitality & Tourism 2 (1), 53-67, 2004 | 16 | 2004 |
| A revenue management model for casino table games M Chen, H Tsai, SLC McCain Cornell Hospitality Quarterly 53 (2), 144-153, 2012 | 15 | 2012 |
| Tourists’ and residents’ perceptions toward casino gaming development in Hong Kong F Tam, H Tsai, SL Chen McCain Asia Pacific journal of tourism research 18 (4), 385-407, 2013 | 14 | 2013 |
| Generation Y’s perception of service quality in the hotel industry YSM Aleshaiwy, SL Chen-McCain, NJ Hadgis, JC Lolli The thesis for the degree of Master of Science in Hospitality Management, 2015 | 13 | 2015 |
| Effects of Value, affect, security, and web content on informational and transactions usage of the Internet SL Chen Asia Pacific Journal of Tourism Research 6 (1), 63-72, 2001 | 12 | 2001 |
| Employee commitment and restaurant profitability: an exploratory study in the Las Vegas restaurant business C Raab, SLC McCain Journal of Human Resources in Hospitality & Tourism 1 (3), 1-10, 2002 | 10 | 2002 |
| Push and pull factors: Influence on female managers and executives’ exit from the workplace, impact on job satisfaction and organizational commitment LN Ntumba, SL Chen McCain | 7 | 2011 |
| An investigation of trends in customer loyalty research SL Chen, JT Bowen WHATT Journal 2, 145-160, 2001 | 5 | 2001 |
