Elizabeth Han 个人学术档案 - 学术资源搜索

引用次数

	总计	2019 年至今
引用	78	78
h 指数	2	2
i10 指数	1	1

0

60

30

2022202320242 19 54

Elizabeth Han

Elizabeth Han

Assistant Professor of Information Systems, McGill University

在 mcgill.ca 的电子邮件经过验证


标题按引用次数排序按年份排序按标题排序	引用次数引用次数	年份
Bots with feelings: Should AI agents express positive emotion in customer service? E Han, D Yin, H Zhang Information Systems Research 34 (3), 1296-1311, 2023	67	2023
Interruptions during a service encounter: Dealing with imperfect chatbots E Han, D Yin, H Zhang	7	2021
Chatbot Empathy in Customer Service: When It Works and When It Backfires E Han, D Yin, H Zhang	2	2022
Implementing Choices in Chatbot-initiated Service Interactions: Helpful or Harmful? E Han, DD Yin, H Zhang	2	2022
When and How to Implement Choices on Customer Service Chatbots E Han, D Yin, H Zhang		2024
The Promise and the Peril of Equipping Service Chatbots with Emotions and Choices E Han Georgia Institute of Technology, 2022		2022
Engagement in Interactive Social Media Campaigns: Joint Effects of Social Cause and Monetary Reward E Han, S Bond, H Zhang ACR North American Advances, 2021		2021

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