| Human issues in service design LS Cook, DE Bowen, RB Chase, S Dasu, DM Stewart, DA Tansik Journal of operations management 20 (2), 159-174, 2002 | 433 | 2002 |
| Want to perfect your company's service? Use behavioral science. RB Chase, S Dasu Harvard business review 79 (6), 78-84, 147, 2001 | 419 | 2001 |
| Batching and scheduling jobs on batch and discrete processors JH Ahmadi, RH Ahmadi, S Dasu, CS Tang Operations research 40 (4), 750-763, 1992 | 314 | 1992 |
| Dynamic pricing when consumers are strategic: Analysis of posted and contingent pricing schemes S Dasu, C Tong European Journal of Operational Research 204 (3), 662-671, 2010 | 212 | 2010 |
| Ordering policies in an environment of stochastic yields and substitutable demands GR Bitran, S Dasu Operations Research 40 (5), 999-1017, 1992 | 186 | 1992 |
| Optimal operating policies in the presence of exchange rate variability S Dasu, L Li Management Science 43 (5), 705-722, 1997 | 173 | 1997 |
| Two-stage production planning in a dynamic environment SC Graves, HC Meal, S Dasu, Y Qui Multi-stage production planning and inventory control, 9-43, 1986 | 167 | 1986 |
| A review of open queueing network models of manufacturing systems GR Bitran, S Dasu Queueing systems 12, 95-133, 1992 | 143 | 1992 |
| Assessing the performance of surgical teams LS Leach, RC Myrtle, FA Weaver, S Dasu Health care management review 34 (1), 29-41, 2009 | 101 | 2009 |
| Designing the soft side of customer service S Dasu, RB Chase MIT Sloan Management Review, 2010 | 79 | 2010 |
| The customer service solution: managing emotions, trust, and control to win your customer's business S Dasu, RB Chase (No Title), 2013 | 63 | 2013 |
| Optimizing an international network of partially owned plants under conditions of trade liberalization S Dasu, J de La Torre Management Science 43 (3), 313-333, 1997 | 53 | 1997 |
| Gray markets, a product of demand uncertainty and excess inventory S Dasu, R Ahmadi, SM Carr Production and Operations Management 21 (6), 1102-1113, 2012 | 51 | 2012 |
| Beyond price mechanisms: how much can service help manage the competition from gray markets? F Iravani, S Dasu, R Ahmadi European Journal of Operational Research 252 (3), 789-800, 2016 | 47 | 2016 |
| Nature and determinants of customer expectations of service recovery in health care S Dasu, J Rao Quality Management in Healthcare 7 (4), 32-50, 1999 | 46 | 1999 |
| The dynamic line allocation problem RH Ahmadi, S Dasu, CS Tang Management science 38 (9), 1341-1353, 1992 | 42 | 1992 |
| A dynamic process model of dissatisfaction for unfavorable, non‐routine service encounters S Dasu, J Rao Production and Operations Management 8 (3), 282-300, 1999 | 41 | 1999 |
| Experience psychology–a proposed new subfield of service management R B. Chase, S Dasu Journal of Service Management 25 (5), 574-577, 2014 | 39 | 2014 |
| Management of design: engineering and management perspectives S Dasu, C Eastman Springer Science & Business Media, 2012 | 36 | 2012 |
| Approximating nonrenewal processes by Markov chains: Use of Super-Erlang (SE) chains GR Bitran, S Dasu Operations Research 41 (5), 903-923, 1993 | 27 | 1993 |
