| The new American workplace: Transforming work systems in the United States E Appelbaum, RL Batt Cornell University Press, 1994 | 2521 | 1994 |
| Managing customer services: Human resource practices, quit rates, and sales growth R Batt Academy of management Journal 45 (3), 587-597, 2002 | 2519 | 2002 |
| Human resources practices as predictors of work‐family outcomes and employee turnover R Batt, PM Valcour Industrial Relations: A Journal of Economy and Society 42 (2), 189-220, 2003 | 1274 | 2003 |
| Work organization, technology, and performance in customer service and sales R Batt Ilr Review 52 (4), 539-564, 1999 | 644 | 1999 |
| An employment systems approach to turnover: Human resources practices, quits, dismissals, and performance R Batt, AJS Colvin Academy of management Journal 54 (4), 695-717, 2011 | 594 | 2011 |
| Employee voice, human resource practices, and quit rates: Evidence from the telecommunications industry R Batt, AJS Colvin, J Keefe ILR Review 55 (4), 573-594, 2002 | 484 | 2002 |
| Private equity at work: When wall street manages main street E Appelbaum, R Batt Russell Sage Foundation, 2014 | 469 | 2014 |
| Strategic segmentation in front-line services: matching customers, employees and human resource systems R Batt International Journal of Human Resource Management 11 (3), 540-561, 2000 | 456 | 2000 |
| The viability of alternative call centre production models R Batt, L Moynihan Human Resource Management Journal 12 (4), 14-34, 2002 | 434 | 2002 |
| The global call center report: International perspectives on management and employment D Holman, R Batt, U Holtgrewe | 380 | 2007 |
| Worker participation in diverse settings: does the form affect the outcome, and if so, who benefits? R Batt, E Applebaum | 359 | 1995 |
| How supervisors influence performance: A multilevel study of coaching and group management in technology‐mediated services X Liu, R Batt Personnel psychology 63 (2), 265-298, 2010 | 306 | 2010 |
| Who benefits from teams? Comparing workers, supervisors, and managers R Batt Industrial Relations: A Journal of Economy and Society 43 (1), 183-212, 2004 | 291 | 2004 |
| The Globalization of Service Work: Comparative Institutional Perspectives on Call Centers: Introduction to a Special Issue of the Industrial & Labor Relations Review R Batt, D Holman, U Holtgrewe Ilr Review 62 (4), 453-488, 2009 | 278 | 2009 |
| Implications of financial capitalism for employment relations research: evidence from breach of trust and implicit contracts in private equity buyouts E Appelbaum, R Batt, I Clark British journal of industrial relations 51 (3), 498-518, 2013 | 167 | 2013 |
| Service Management and Employment Systems in US and Indian Call Centers [with Comment and Discussion] R Batt, V Doellgast, H Kwon, V Agrawal Brookings trade forum, 335-372, 2005 | 144 | 2005 |
| Spillover PV Roehling, P Moen, R Batt | 137 | 2003 |
| The Oxford handbook of work and organization S Ackroyd Oxford University Press, USA, 2006 | 132 | 2006 |
| Net working: Work patterns and workforce policies for the new media industry. R Batt, S Christopherson, N Rightor, D Van Jaarsveld Economic Policy Institute, 1660 L Street NW, Suite 1200, Washington, DC 20036, 2001 | 128 | 2001 |
| The revitalization of the CWA: Integrating collective bargaining, political action, and organizing HC Katz, R Batt, JH Keefe ILR Review 56 (4), 573-589, 2003 | 113 | 2003 |
