| A multilevel investigation of factors influencing employee service performance and customer outcomes H Liao, A Chuang Academy of Management journal 47 (1), 41-58, 2004 | 1735 | 2004 |
| A conceptual review of human resource management systems in strategic human resource management research DP Lepak, H Liao, Y Chung, EE Harden Research in personnel and human resources management, 217-271, 2006 | 1535 | 2006 |
| Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. H Liao, K Toya, DP Lepak, Y Hong Journal of applied psychology 94 (2), 371, 2009 | 1384 | 2009 |
| The dark side of leadership: A three-level investigation of the cascading effect of abusive supervision on employee creativity D Liu, H Liao, R Loi Academy of management journal 55 (5), 1187-1212, 2012 | 974 | 2012 |
| Looking at both sides of the social exchange coin: A social cognitive perspective on the joint effects of relationship quality and differentiation on creativity H Liao, D Liu, R Loi Academy of management journal 53 (5), 1090-1109, 2010 | 956 | 2010 |
| Transforming service employees and climate: a multilevel, multisource examination of transformational leadership in building long-term service relationships. H Liao, A Chuang Journal of applied psychology 92 (4), 1006, 2007 | 904 | 2007 |
| Strategic human resource management in service context: Taking care of business by taking care of employees and customers CH Chuang, HUI Liao Personnel psychology 63 (1), 153-196, 2010 | 899 | 2010 |
| The impact of justice climate and justice orientation on work outcomes: a cross-level multifoci framework. H Liao, DE Rupp Journal of Applied psychology 90 (2), 242, 2005 | 863 | 2005 |
| Do it right this time: The role of employee service recovery performance in customer-perceived justice and customer loyalty after service failures. H Liao Journal of applied psychology 92 (2), 475, 2007 | 738 | 2007 |
| Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives M Wang, H Liao, Y Zhan, J Shi Academy of Management Journal 54 (2), 312-334, 2011 | 689 | 2011 |
| Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects TM Glomb, H Liao Academy of Management journal 46 (4), 486-496, 2003 | 662 | 2003 |
| Directive versus empowering leadership: A field experiment comparing impacts on task proficiency and proactivity SL Martin, H Liao, EM Campbell Academy of management Journal 56 (5), 1372-1395, 2013 | 606 | 2013 |
| Sticking out like a sore thumb: Employee dissimilarity and deviance at work H Liao, A Joshi, A Chuang Personnel Psychology 57 (4), 969-1000, 2004 | 542 | 2004 |
| Missing link in the service profit chain: a meta-analytic review of the antecedents, consequences, and moderators of service climate. Y Hong, H Liao, J Hu, K Jiang Journal of applied psychology 98 (2), 237, 2013 | 508 | 2013 |
| Getting everyone on board: The role of inspirational leadership in geographically dispersed teams A Joshi, MB Lazarova, H Liao Organization science 20 (1), 240-252, 2009 | 487 | 2009 |
| Can’t get it out of my mind: Employee rumination after customer mistreatment and negative mood in the next morning. M Wang, S Liu, H Liao, Y Gong, J Kammeyer-Mueller, J Shi Journal of Applied Psychology 98 (6), 989, 2013 | 455 | 2013 |
| Doing the right thing without being told: joint effects of initiative climate and general self-efficacy on employee proactive customer service performance. S Raub, H Liao Journal of applied psychology 97 (3), 651, 2012 | 412 | 2012 |
| Cross-level effects of workplace diversity on sales performance and pay A Joshi, H Liao, SE Jackson Academy of Management Journal 49 (3), 459-481, 2006 | 357 | 2006 |
| The utility of a multifoci approach to the study of organizational justice: A meta-analytic investigation into the consideration of normative rules, moral accountability … DE Rupp, R Shao, KS Jones, H Liao Organizational Behavior and Human Decision Processes 123 (2), 159-185, 2014 | 342 | 2014 |
| Bridging domains in workplace demography research: A review and reconceptualization A Joshi, H Liao, H Roh Journal of Management 37 (2), 521-552, 2011 | 268 | 2011 |
