| Gaining Competitive Intelligence from Social Media Data: Evidence from Two Largest Retail Chains in the World W He, J Shen, X Tian, Y Li, V Akula, G Yan, R Tao Industrial Management & Data Systems 115 (9), 2015 | 178 | 2015 |
| Application of social media analytics: A case of analyzing online hotel reviews W He, X Tian, R Tao, W Zhang, G Yan, V Akula Online Information Review 41 (7), 921-935, 2017 | 153 | 2017 |
| ACTIONABLE SOCIAL MEDIA COMPETITIVE ANALYTICS FOR UNDERSTANDING CUSTOMER EXPERIENCES W He, X Tian, Y Chen, D Chong Journal of Computer Information Systems 56 (2), 145-155, 2016 | 126 | 2016 |
| Identifying customer knowledge on social media through data analytics W He, W Zhang, X Tian, R Tao, V Akula Journal of Enterprise Information Management, 2018 | 104 | 2018 |
| Working with Communities on Social Media: Varieties in the Use of Facebook and Twitter by Local Police M Dai, W He, X Tian, A Giraldi, F Gu Online Information Review, 2017 | 76 | 2017 |
| Improving Employees’ Intellectual Capacity For Cybersecurity Through Evidence-Based Malware Training W He, I Ash, M Anwar, L Li, X Yuan, L Xu, X Tian Journal of Intellectual Capital, 2019 | 60 | 2019 |
| Examining Security Risks of Mobile Banking Applications through Blog Mining W He, X Tian, J Shen The 26th Modern Artificial Intelligence and Cognitive Science Conference …, 2015 | 47 | 2015 |
| A New Approach of Social Media Analytics to Predict Service Quality: Evidence from the Airline Industry X Tian, W He, C Tang, L Li, H Xu, D Selover Journal of Enterprise Information Management, 2019 | 46 | 2019 |
| Mining Online Hotel Reviews: A Case Study from Hotels in China X Tian, W He, R Tao, V Akula AMCIS 2016, 2016 | 46 | 2016 |
| Measuring and comparing service quality metrics through social media analytics: a case study W He, X Tian, A Hung, V Akula, W Zhang Information Systems and e-Business Management, 1-22, 2018 | 35 | 2018 |
| Innovating the customer loyalty program with social media: A case study of best practices using analytics tools W He, X Tian, FK Wang Journal of Enterprise Information Management, 2019 | 34 | 2019 |
| The Self-Efficacy Variable in Behavioral Information Security Research W He, X Yuan, X Tian IEEE Conference on Enterprise Systems 2014, 28 - 32, 2014 | 22 | 2014 |
| Exploring cybersecurity education at the K-12 level W Chen, Y He, X Tian, W He SITE Interactive Conference, 108-114, 2021 | 21 | 2021 |
| Systematic Analysis of Artificial Intelligence in The Era of Industry 4.0 W Chen, W He, J Shen, X Tian, X Wang Journal of Management Analytics 10 (1), 89-108, 2023 | 20 | 2023 |
| Data-driven approaches in FinTech: a survey X Tian, JS He, M Han Information Discovery and Delivery 49 (2), 123-135, 2021 | 17 | 2021 |
| Applying Sentiment Analytics to Examine Social Media Crises: A Case Study of United Airline’s Crisis in 2017 X Tian, W He, FK Wang Data Technologies and Applications, 2021 | 13 | 2021 |
| Information Seeking and Online Deal Seeking Behavior W Zhang, X Tian, W He Journal of Global Information Management (JGIM) 27 (4), 2019 | 11 | 2019 |
| Understand the Emerging Demands of Computing Education for Non-CS Major Students M Han, Z Li, S He, X Tian SIGCSE'19, 2019 | 10 | 2019 |
| Understanding Mobile Banking Applications’ Security risks through Blog Mining and the Workflow Technology W He, X Tian, J Shen, Y Li ICIS 2015, 2015 | 10 | 2015 |
| Developing a Workflow Approach for Mining Online Social Media Data W He, G Yan, J Shen, X Tian IEEE International Conference on Cloud and Big Data Computing, 2017 | 7 | 2017 |
