| Boiling frogs: Pricing strategies for a manufacturer adding a direct channel that competes with the traditional channel K Cattani, W Gilland, HS Heese, J Swaminathan Production and Operations Management 15 (1), 40-56, 2006 | 806 | 2006 |
| Mitigating supply risk: Dual sourcing or process improvement? Y Wang, W Gilland, B Tomlin Manufacturing & Service Operations Management 12 (3), 489-510, 2010 | 450 | 2010 |
| Competitive advantage through take-back of used products HS Heese, K Cattani, G Ferrer, W Gilland, AV Roth European Journal of Operational Research 164 (1), 143-157, 2005 | 353 | 2005 |
| Achieving competitive capabilities in e-services P Oliveira, AV Roth, W Gilland Technological Forecasting and Social Change 69 (7), 721-739, 2002 | 189 | 2002 |
| Volume flexibility in services: The costs and benefits of flexible labor resources S Kesavan, BR Staats, W Gilland Management Science 60 (8), 1884-1906, 2014 | 159 | 2014 |
| Coordinating traditional and internet supply chains KD Cattani, WG Gilland, JM Swaminathan Handbook of quantitative supply chain analysis: Modeling in the e-business …, 2004 | 113 | 2004 |
| The deployment of temporary production workers in assembly operations: a case study of the hidden costs of learning and forgetting JK Stratman, AV Roth, WG Gilland Journal of Operations Management 21 (6), 689-707, 2004 | 113 | 2004 |
| A simulation study comparing performance of CONWIP and bottleneck-based release rules WG Gilland Production Planning & Control 13 (2), 211-219, 2002 | 110 | 2002 |
| Failure of the WTO ministerial conference at Cancun: reasons and remedies RE Baldwin World Economy 29 (6), 677-696, 2006 | 73 | 2006 |
| Sequential and simultaneous decision making for optimizing health care resource flexibilities A Gnanlet, WG Gilland Decision Sciences 40 (2), 295-326, 2009 | 67 | 2009 |
| Regulatory trade risk and supply chain strategy Y Wang, W Gilland, B Tomlin Production and Operations Management 20 (4), 522-540, 2011 | 42 | 2011 |
| Impact of productivity on cross-training configurations and optimal staffing decisions in hospitals A Gnanlet, WG Gilland European Journal of Operational Research 238 (1), 254-269, 2014 | 41 | 2014 |
| Sequence matters: Shelf‐space allocation under dynamic customer‐driven substitution WG Gilland, HS Heese Production and Operations Management 22 (4), 875-887, 2013 | 36 | 2013 |
| Revenue management for outpatient appointments: joint capacity control and overbooking with class-dependent no-shows A Ratcliffe, W Gilland, A Marucheck Flexible Services and Manufacturing Journal 24, 516-548, 2012 | 35 | 2012 |
| Adding a direct channel? How autonomy of the direct channel affects prices and profits KD Cattani, WG Gilland, JM Swaminathan Working Paper [Z]. The University of North Carolina at Chapel Hill, 2003 | 19 | 2003 |
| The impact of revenue‐maximizing priority pricing on customer delay costs WG Gilland, DP Warsing Decision Sciences 40 (1), 89-120, 2009 | 16 | 2009 |
| Simultaneous production of market‐specific and global products: A two‐stage stochastic program with additional demand after recourse K Cattani, G Ferrer, W Gilland Naval Research Logistics (NRL) 50 (5), 438-461, 2003 | 16 | 2003 |
| Coordinating internet and traditional channels K Cattani, W Gilland, J Swaminathan Working Paper, 2002 | 12 | 2002 |
| Coordinating internet and traditional supply chains K Cattani, W Gilland, JM Swaminathan Handbook of Quantitative Supply Chain Analysis: Modeling in the E-Business …, 2004 | 11 | 2004 |
| Patient access in plastic surgery: an operational and financial analysis of service-based interventions to improve ambulatory throughput in an academic surgery practice CS Hultman, WG Gilland, S Weir Annals of plastic surgery 74, S231-S240, 2015 | 9 | 2015 |
