| Mobile wallet adoption in India: Impact of trust and information sharing. NJ Eappen South Asian Journal of Management 26 (1), 2019 | 29 | 2019 |
| An Empirical Investigation of the Switching Process in Retail Banking. NJ Eappen, KB Pavithran South Asian Journal of Management 24 (2), 2017 | 6 | 2017 |
| Service Provider Switching: A Study on the Switching Process in Retail Banking NJ Eappen Cochin University of Science and Technology, 2014 | 3 | 2014 |
| XSEED: Distribution Centre Operations during the Kerala Floods J John, NJ Eappen, M Justin Ivey ID: 9B20D006. London, Canada: Ivey Publishing (https://www.iveycases …, 2020 | 2 | 2020 |
| Service Quality in Retail Banking: Conceptualizing and Testing a Hierarchical Model NJ Eappen, KB Pavithran Abhigyan 35 (3), 31-40, 2017 | 1 | 2017 |
| Working principle of agile capabilities for emergency response during cyclones and floods J John, NJ Eappen International Journal of Emergency Services, 2023 | | 2023 |
| St. Gianna Healthcare: Service Management J John, NJ Eappen Ivey ID: W33857. Ivey Publishing, London, Canada. (https://www …, 2023 | | 2023 |
| Greenturn Idea Factory: Servitization Strategy J John, NJ Eappen Ivey ID: W25217. Ivey Publishing, London, Canada. (https://www …, 2021 | | 2021 |
| The Role Of Corporate Image In Building Attitudinal Loyalty In Retail Banking NJ Eappen Think India Journal 22 (14), 6432-6448, 2019 | | 2019 |
| Summit Maritime: Facility Location and Layout Design J John, RK Srivastava, NJ Eappen Ivey ID: 9B18D010. London, Canada: Ivey Publishing (https://www.iveycases …, 2018 | | 2018 |
| Safe Boat Trip Ltd: Launching the flying ferries J John, NJ Eappen, S Kumar Ivey ID: 9B17D015. London, Canada: Ivey Publishing (https://www.iveycases …, 2017 | | 2017 |
| Switching costs and customer defection NJ Eappen, KB Pavithran Perspectives on Emerging International Business Order, In K. A. Zakkariya …, 2014 | | 2014 |
| A Study on the Influence of Triggers on Perceived Service Quality NJ Eappen International Journal on Customer Relations 2 (1), 7-13, 2014 | | 2014 |
