| When words fail: A single case analysis J Whalen, DH Zimmerman, MR Whalen Social problems 35 (4), 335-362, 1988 | 421 | 1988 |
| Beyond the barricades: The sixties generation grows up J Whalen, R Flacks (No Title), 1989 | 360 | 1989 |
| Observations on the display and management of emotion in naturally occurring activities: The case of "hysteria" in calls to 9-1-1 J Whalen, DH Zimmerman Social Psychology Quarterly, 141-159, 1998 | 247 | 1998 |
| Medical work and the computerbased patient record: A sociological perspective M Berg Methods of information in medicine 37 (03), 294-301, 1998 | 221 | 1998 |
| Improvisational choreography in teleservice work J Whalen, M Whalen, K Henderson The British journal of sociology 53 (2), 239-258, 2003 | 211 | 2003 |
| Community Knowledge Sharing in Practice: The Eureka Story. DG Bobrow, J Whalen Reflections 4 (2), 2002 | 209 | 2002 |
| A technology of order production: computer-aided dispatch in public safety communications J Whalen Situated order: Studies in the social organization of talk and embodied …, 1995 | 195 | 1995 |
| When the medium become the message: The case of the Rather‐Bush encounter SE Clayman, J Whalen Taylor & Francis Group 22 (1-4), 241-272, 1988 | 169 | 1988 |
| Expert systems in (inter)action: diagnosing document machine problems over the telephone J Whalen, E Vinkhuyzen Workplace Studies: Recovering Work Practice and Informing Systems Design, 92-140, 2000 | 131 | 2000 |
| Making work visible: Ethnographically grounded case studies of work practice MH Szymanski, J Whalen Cambridge University Press, 2011 | 124 | 2011 |
| Expert systems versus systems for experts: Computer-aided dispatch as a support system in real-world environments J Whalen Cambridge Series on Human Computer Interaction, 161-183, 1995 | 110 | 1995 |
| The Isla Vista" bank burners" ten years later: Notes on the fate of student activists J Whalen, R Flacks Sociological Focus, 215-236, 1980 | 65 | 1980 |
| A taxonomy of users’ active design engagement in the 21st century C Kohtala, S Hyysalo, J Whalen Design Studies 67, 27-54, 2020 | 63 | 2020 |
| Working a call: Multiparty management and interactional infrastructure in calls for help J Whalen, DH Zimmerman Calling for help: Language and social Interaction in telephone helplines 143 …, 2005 | 57 | 2005 |
| The work of the work order: document practice in face-to-face service encounters RJ Moore, J Whalen, ECH Gathman Organisation, Interaction and Practice Studies of Ethnomethodology and …, 2010 | 53 | 2010 |
| Echoes of rebellion: The liberated generation grows up J Whalen, R Flacks Journal of Political & Military Sociology, 61-78, 1984 | 48 | 1984 |
| Getting participatory design done: From methods and choices to translation work across constituent domains A Botero, S Hyysalo, C Kohtala, J Whalen International Journal of Design 14 (2), 17-34, 2020 | 45 | 2020 |
| Proximal design: Users as designers of mobility in the Russian North S Usenyuk, S Hyysalo, J Whalen Technology and culture 57 (4), 866-908, 2016 | 44 | 2016 |
| Organizing documents: Standard forms, person production and organizational action N Kameo, J Whalen Qualitative Sociology 38, 205-229, 2015 | 38 | 2015 |
| Conversation analysis J Whalen, G Raymond The encyclopedia of sociology 2, 431-441, 2000 | 37 | 2000 |
