Assessing users satisfaction with web digital library: the case of Universiti Teknologi MARA

MN Masrek, JE Gaskin - … of Information and Learning Technology, 2016 - emerald.com
… is to examine the determinants of user satisfaction in the … A model based on the re-specified
information system success … the world are undergoing transformation due to the continuous …

[HTML][HTML] Customer satisfaction in the digital era: evidence from Islamic banking

G Zouari, M Abdelhedi - Journal of Innovation and Entrepreneurship, 2021 - Springer
… of customer satisfaction for Islamic banks in a Digital Era. It reveals that although … transformation
all over the world. Indeed, our results prove that digital banking is a major determinant

[PDF][PDF] The determinants of citizens' satisfaction of E-government: an empirical study in Vietnam

TT NGUYEN, DM PHAN, AH LE… - … Journal of Asian Finance …, 2020 - koreascience.kr
… as represented by the impact information systems have on users like individual impact, …
into account the impact of demographic factors on customer satisfaction, model 1a does not. …

[HTML][HTML] Digital transformation and strategy in the banking sector: Evaluating the acceptance rate of e-services

F Kitsios, I Giatsidis, M Kamariotou - … of Open Innovation: Technology …, 2021 - mdpi.com
… For [5], digital transformation is identified as “the process that … through combining information,
information technology, … and the determinants that influence the acceptance of digital

Modelling digital library success using the DeLone and McLean information system success model

AI Alzahrani, I Mahmud, T Ramayah… - … and Information …, 2019 - journals.sagepub.com
… , user satisfaction and behavioral intention to use the system … with the actual use of a digital
library system. In brief, behavioral … the determinants in the decline in use of digital library …

Essence of digital transformation—Manifestations at large financial institutions from North America

HS Pramanik, M Kirtania, AK Pani - Future Generation Computer Systems, 2019 - Elsevier
… adoption models relevant at an institutional level in information systems (IS) literature. … also
by social and cultural factors and concerns for legitimacy. In many cases decisions to adopt …

[PDF][PDF] Determinants of e-logistic customer satisfaction: A mediating role of information and communication technology (ICT)

WU Hameed, S Nadeem, M Azeem… - … Journal of Supply …, 2018 - researchgate.net
… The second key variables of the study, including traceability, website design, information
technology (ICT) and e-logistic customer sa section of the study used previous liter used studies…

On the fintech revolution: Interpreting the forces of innovation, disruption, and transformation in financial services

P Gomber, RJ Kauffman, C Parker… - … information systems, 2018 - Taylor & Francis
transformations in four areas of financial services. We discuss: operations management in
financial services and the changes occurring; technology … The extent to which these factors

[HTML][HTML] Digital banking in Northern India: The risks on customer satisfaction

B Kaur, S Kiran, S Grima, R Rupeika-Apoga - Risks, 2021 - mdpi.com
… of risk factors affects customer satisfaction with digital banking … by banks involved in the
digital transformation. Overall, the … They also stressed that information technology infrastructure …

Research note—Information technology, customer satisfaction, and profit: Theory and evidence

S Mithas, MS Krishnan… - Information Systems …, 2016 - pubsonline.informs.org
… three determinants of customer satisfaction at the firm level: … unobserved time-invariant fixed
factors ui in the composite error … the fixed effect or within transformation, often works better if …