Influence of Customer Participation on Co-Creation Intention of Brand Value under Social Media

M Lin, Z Wang, C Chen - Journal of Information & Knowledge …, 2023 - World Scientific
double-edged sword problem of customer participation through social media, as well as its
effect on co-creation intention of brand value, … Evidence from professional financial services …

Opportunities and challenges of value co-creation: The role of customer involvement in hotel service development

S Ma, H Gu, Y Wang, DP Hampson - International Journal of …, 2017 - emerald.com
… is to identify the double-edged sword of customer involvement (… not find any evidence that
customer complexity attenuated … Evidence from professional financial services across cultures…

Customer participation, value co-creation and customer loyalty: evidence from Umrah travel agencies in Indonesia

A Mursid, CHJ Wu - Journal of Islamic Marketing, 2022 - emerald.com
… theory of customer participation and value co-creation in the … of customer participation
from the professional aspects of the … ), “Is customer participation in value creation a double-edged

What makes customer participation a double-edged sword: The impact and factors of self-serving bias in agritourism

S Li, C Li - Journal of Destination Marketing & Management, 2021 - Elsevier
Evidence of the SSB in CP has been found in several studies. For examples, the positive …
供给侧改革视角 [Value chain reconstruction, industrial Chain integration and leisure agriculture …

[HTML][HTML] Impact of customer participation in value co-creation on customer wellbeing: A moderating role of service climate

X Yi, J Ul Haq, S Ahmed - Frontiers in psychology, 2023 - frontiersin.org
… A substantial body of research supports this evidence that parents’ participation in service
… ’ interpersonal relationships and professional relations with the consumer. So, researchers …

The effects of interaction behaviors of service frontliners on customer participation in the value co-creation: a study of health care service

LN Hau, PN Tram Anh, PN Thuy - Service Business, 2017 - Springer
… are much inferior to service frontliners in terms of professional knowledge. Thus, the
interaction between … Empirical evidences about the positive effect of customer participation on …

Enhancing brand relationship performance through customer participation and value creation in social media brand communities

J Carlson, J Wyllie, MM Rahman, R Voola - … of Retailing and Consumer …, 2019 - Elsevier
… In doing so, this study provides empirical evidence in support of the premise that value
creation is a prerequisite for the success of a retail brand's strategic efforts in social media brand …

Customer participation, value co-creation and customer loyalty–A case of airline online check-in system

CF Chen, JP Wang - Computers in Human Behavior, 2016 - Elsevier
… how customer participation enables customers to co-create the intrinsic as well as extrinsic
values of participation, … provides empirical evidence in support of the importance of customer

The role of customer participation for enhancing repurchase intention

CCV Chen, CJ Chen - Management decision, 2017 - emerald.com
evidence in support of the extant premise that value creation … the effect of customer participation
in a professional financial … ), “Is customer participation in value creation a double-edged

Customer centricity and customer co-creation in services: the double-edged effects

CKB Yim, KW Chan, HT Caleb… - Handbook on customer …, 2019 - elgaronline.com
… contribute to the customer participation in co-creation literature by … In complex and professional
services, these customer inputs … evidence substantiating some of the co-created values, …