… customer online knowledge contribution” mediates the relationship between customer
involvement … into the impacts of customer involvement and the contribution of customer knowledge …

… customers. This research investigates whether and how the self-serving bias causes the
controversial effects of customer participation … of customer participation on customer satisfaction, …

… of customer participation (CP), understanding of the dark side of involving customers in …
This study proposes that the changing role of customers who actively participate in service …

… Thus, we expect employees’ feedback to positively moderate the effect of CP because
the more customers participate, the more valuable and diagnostic feedback will be, thus …

… To reduce costs, many banks have increased customer involvement during the creation and
… perceived customer participation and employee work engagement. Customer orientation (…

… double-edged sword, suggesting the need to assess their individual and joint effects to
increase empirical clarity. These conflicting results are further exasperated by researchers mixing …

… First, we document a double-edged sword effect of consumer expertise on loyalty. … consumer
loyalty. In addition, we found significantly different patterns, in that the double-edged sword …

… that customer participation should consist of two dimensions: … customer participation: the two
dimensions of participation. As … to deep participation, broad customer participation may hurt …

… customer participation and value co-creation theory to the social-services sector, where
consumer … between the value creation of participation and customer satisfaction in social services…

… customer participation on two types of supplier commitment. A survey of 105 managers of
business and industrial projects suggests that customer participation … a “double-edged sword” …