Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image

JL Gregory - Journal of Applied Research in Higher Education, 2019 - emerald.com
Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …
被引用次数：73 相关文章

Applying SERVQUAL

JL Gregory - Journal of Applied Research in Higher Education, 2019 - search.proquest.com
Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …

Applying SERVQUAL: Using service quality perceptions to improve student satisfaction and program image

JL Gregory - Journal of Applied Research in Higher Education, 2019 - ingentaconnect.com
Purpose Austerity approaches in higher education require choosing the highest leverage
strategies of increasing student satisfaction. Attending to student perceptions of …