… customer online knowledge contribution” mediates the relationship between customer
involvement … into the impacts of customer involvement and the contribution of customer knowledge …

… of customer participation (CP), understanding of the dark side of involving customers in …
that the changing role of customers who actively participate in service co-development can …

… Evidence of the SSB in CP has been found in several studies. For examples, the positive …
供给侧改革视角 [Value chain reconstruction, industrial Chain integration and leisure agriculture …

… However, there is evidence that customers often experience negative service encounters, …
customer involvement in co-production can help service employees understand customers' …

… contribute to the customer participation in co-creation literature by … In complex and professional
services, these customer inputs … evidence substantiating some of the co-created values, …

… -coding, more robust evidence is needed to further confirm … ), “Is customer participation in
value creation a double-edged … Evidence from professional financial services across cultures…

… imply that the customer is involved in production or value creation together (thus, the use of
“co-”… This study provides empirical evidence that CP positively affects branch performance in …

… customer participation and value facilitation by the Airbnb platform and the Airbnb host jointly
determine the customer-perceived value, which in turn, affects customer … the value creation …

… This study provided empirical evidence in support of Grönroos's (2011) argument that … of
services, and thus value creation, often require involvement from multiple actors, especially in …

… The evidence provided by our study regarding reductions in the costs of … customer
engagement concept; however, we argue that customer engagement goes beyond the participation …