… the customer relationship management in the current study cover the organizational strategies,
and process to enhance the business performance through meeting the customer needs. …

… Management (CRM) to improve customer loyalty and good image at PT Sun Star … how
customer service through Customer Relationship Management (CRM) to improve customer loyalty …

… such as the website, programs directed to earning customer loyalty, providing electronic …
was to examine the impact of electronic customer relationship management on service quality. …

… The results of research and data processing that have been obtained by researchers
from respondents on the effect of digital marketing and customer relationship marketing on …

… and customer relationship management (CRM) would employ digital marketing strategies, …
is important for companies to study customer acquisition and retention by building a strong …

… of holding managers and staff accountable for the work they do. Increasing brand loyalty is
one … ), to be able to build trust in customer relationships in the use of technology supported by …

… effect of customer retention on customer numbers 32 2.2 Retention rate and average customer
… and balanced review of customer relationship management. It explains what CRM is, the …

… performance is mandatory for evaluation of CRM implementation; because CRM concentrates
on three key aspects of customer relationship outcomes: customer retention or loyalty, …

… market, customer relationship management supported by a … management such as Customer
Relationship Management (… Customer retention: it includes any business strategy aimed …

… Practical implications of this research is that consumer loyalty … strengthening consumer
relations and maintaining customer … The research shows that customer relationship management …