Elevating the human experience (HX) through service research collaborations: introducing ServCollab
Purpose Elevating the human experience (HX) through research collaborations is the
purpose of this article. ServCollab facilitates and supports service research collaborations …
purpose of this article. ServCollab facilitates and supports service research collaborations …
The global refugee crisis: how can transformative service researchers help?
This conceptual paper argues that Transformative Service Researchers (TSR) can work on
solving the global refugee crisis. For this purpose, we explore the breadth and depth of the …
solving the global refugee crisis. For this purpose, we explore the breadth and depth of the …
[HTML][HTML] Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
Abstract Service researchers have emphasized the importance of studying the service
experience, which encompasses multiple service encounters. Although the reflection on a …
experience, which encompasses multiple service encounters. Although the reflection on a …
Moving forward and making a difference: research priorities for the science of service
Given the significant, sustained growth in services experienced worldwide, Arizona State
University's Center for Services Leadership embarked on an 18-month effort to identify and …
University's Center for Services Leadership embarked on an 18-month effort to identify and …
Transformative service research, service design, and social entrepreneurship: An interdisciplinary framework advancing wellbeing and social impact
Purpose The purpose of this paper is to provide an interdisciplinary framework bridging
service design and social entrepreneurship with transformative service research (TSR) to …
service design and social entrepreneurship with transformative service research (TSR) to …
Service research priorities in a rapidly changing context
AL Ostrom, A Parasuraman, DE Bowen… - Journal of service …, 2015 - journals.sagepub.com
The context in which service is delivered and experienced has, in many respects,
fundamentally changed. For instance, advances in technology, especially information …
fundamentally changed. For instance, advances in technology, especially information …
Customer experience research: intellectual structure and future research opportunities
Customer experience research: intellectual structure and future research opportunities |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …
Paradigms in service research
Purpose–Recent discussions of the service‐dominant logic (S‐D logic) and the creation of a
multidisciplinary service science highlight the need for a paradigmatic discussion that …
multidisciplinary service science highlight the need for a paradigmatic discussion that …
Rethinking service systems and public policy: a transformative refugee service experience framework
S Boenigk, R Fisk, S Kabadayi… - Journal of Public …, 2021 - journals.sagepub.com
The global refugee crisis is a complex humanitarian problem. Service researchers can assist
in solving this crisis because refugees are immersed in complex human service systems …
in solving this crisis because refugees are immersed in complex human service systems …
Customer experience formation in today's service landscape
M Lipkin - Journal of Service Management, 2016 - emerald.com
Purpose The purpose of this paper is to review customer experience formation (CXF) by first
locating and analyzing how researchers approach CXF in the service literature and the …
locating and analyzing how researchers approach CXF in the service literature and the …