Managing customer experience has become one of the key success factors in business. In
organizations where personal relationship between the customer and the salesperson are …

The philosophy of employee experience has been advocated as an effective tool to achieve
the highest level of employee engagement in a business environment characterized by …

The study aimed to develop and empirically validate the construct of employee experience,
representing an organization's ability to manage the employee experience. Organizations …

Purpose The author's thesis is that today we have transitioned from a Service Economy to an
Experience Economy,. What customers increasingly want are experiences–memorable …

The purpose of this study is to understand the importance of Employee Experience
Management Systems (EEM) in supporting Customer Experience Management initiatives …

In his classic book, The Fifth Discipline, Peter Senge identified a future where learning
organizations would produce skilled, value producing knowledge workers. Nowhere is this …

The majority of an employee's waking time is spent at the workplace where they meet certain
situations (positive or negative) that form their daily experience at work. It, therefore …

The only way for HR professionals to ensure sustainable top performance from their
workforce is by taking a people-focused approach to their employees. To outperform their …

Employee experience is a new upcoming trend that is gaining importance in the field of
human resources. It is the sum of perceptions that employees have about the organisation …

Employee experience is gaining much higher attention in recent years and it has the
potential to become as important or even more important than customer experience. This …