This thesis investigates the employee experience (EX) at Tallink Silja Oy, a Finnish shipping
company, focusing on the Service Agents and Team Leaders at the Helsinki terminal …

Create a World-Class Workforce Every business out there is interested in earning profits. But
sometimes the bottom line is not the best indicator of a company's long-term health. In the …

Introduction The conditions of the business world are evolving day by day, especially with
agile transitions to technology and knowledge-based industries. In times of agile change …

Customer experience has become one of the focus areas of both marketing practice and
theory in the recent few years. While the amount of customer touchpoints and channels has …

This study seeks to focus on customer experience conceptualisation and specific factors that
can influence in creating memorable customer experiences. The paper synthesises the …

This Master's thesis explores the customer experience approach and considers the need of
development in customer experience management in the case company. The key issues are …

India is the world's largest sourcing destination for the Information Technology (IT) Industry,
accounting for approximately 67 percent of the US $124-130 billion market. The Industry …

As competition becomes fiercer within more stringent economic times, organizations have to
act more strategically and change accordingly. The value and contribution of Human …

Objective: Competitive advantage has always been a topic of discussion. Nowadays
creating unique customer experience (CE) is the source for such advantages. The objective …

The central focus of this quantitative, correlational study is to examine the relationship
between happiness found in the work place and employees' engagement that leads to …