Purpose This paper explores how service design can contribute to the evolution of health
service systems, moving them toward people-centered, integrated and technology-enabled …

This conceptual paper answers the question: How do we design service experiences in
whole to increase the well-being of all participants in the healthcare system–patients …

Healthcare is facing complex challenges that demand profound service system innovation.
Service design offers an opportunity to move beyond explanatory research and take an …

Solving service problems has enormous practical consequences for the economy and
society because (a) more than 80% of jobs in the United States are in the service sector, with …

Service design and innovation are receiving greater attention from the service research
community because they play crucial roles in creating new forms of value cocreation with …

As technology innovation rapidly changes service experiences, service designers need to
leverage technology and orchestrate complex service systems to create innovative services …

Purpose The purpose of this paper is to challenge service researchers to design for service
inclusion, with an overall goal of achieving inclusion by 2050. The authors present service …

Purpose Service design is a multidisciplinary approach that plays a key role in fostering
service innovation. However, the lack of a comprehensive understanding of its multiple …

Service design and service thinking display the platform of contemporary service
management incorporating the seeds of business model innovation. The servicebased view …

Human-centered design is about understanding human needs and how design can respond
to these needs. With its systemic humane approach and creativity, human-centered design …