S ince the report of the Committee on the Cost of Medical Care (Falk et al. 1933) in 1930,
healthcare has grown steadily in cost, contribution to life, and social importance. The central …

Health systems must continue to keep their visions focused on excellent patient care, even
when distracted by changing financing mechanisms, new technologies, and growing …

This article explores the relationship between competent management of healthcare
organizations and its effect on performance. Despite the fact that excellent management is …

Managed care, without a doubt, is the care of the future. It is widely believed some form of
managed care will be formulated further, and will dominate the care provided by US health …

In the healthcare industry, quality of care is more than a concept. It has become essential to
patient well-being and financial survival. This chapter will discuss the complex concept and …

• The residents of a rural area were shocked to discover that the federal Medicare program
had served notice that it would stop doing business with several of the area's physicians …

Two overarching themes of this book are delivering quality products, programs, and services
in addition to providing memorable customer and client service. The importance of both …

The implementation of total quality management (TQM) in health care has gone on in
parallel with the growth of managed care. What is the interaction between the two? Key …

AM ER I cAN HEALTH cAR E NE ED s fundamental change. Don Detmer thoughtfully
reviews in his essay why such change is needed, and he describes the Institute of …

within Hospitals Page 1 64 Long-Term lmproveņment jn Coşt and Quality within Hospitals JAMES
T. RHEA, MD, is a lecturer at Harvard University's graduate school of business administration …