The implementation of total quality management (TQM) in health care has gone on in
parallel with the growth of managed care. What is the interaction between the two? Key …

The new Third Edition of Managed Health Care: What It Is and How It Works is a concise
introduction to the foundations of the American managed health care system. Written in clear …

Article-at-a-Glance Background The Association for Health Services Research (AHSR) drew
a record attendance of more than 2,100 to its 15th annual meeting,“Health Services …

An examination of the history of managed care organization over the past 30 years, in both
private and public sectors, forms the basis for evaluating the success of such programs in …

EXECUTIVE SUMMARY Winners of the Baldrige National Quality Award in healthcare have
documented top quartile clinical outcomes and patient satisfaction across a variety of …

Wanda Bishop, BA CPHQ CDP; Luc R. Pelletim, MSN RN (: S CPHQ anet Corrigan, PhD
MBA, is director of the Board on Health Care Services and director of the Quality of Health …

The many changes in the NHS resulting from recent legislation, including allowing hospitals
to “opt out” and become NHS trusts, coupled with a new culture of managerialism …

Personally speaking, I have been chagrined by some of my own encounters with the
healthcare system. I have been disappointed to watch a specialist hurriedly write me a …

The US health care delivery system, faced with an exponential increase in expenditures
during the second part of the 20th century, was forced to explore ways to reduce costs and …

This thoroughly revised and updated book provides a strategic and operational resource for
use in planning and decision-making. The Handbook enables readers to fine-tune operation …