This paper describes the historical emergence of an accountable quality in public policies
and reforms of the UK National Health Service: that is a notion of quality which is expressed …

This thesis investigates the emergence and significance of the phenomenon termed the
contemporary promise of quality in healthcare. This phenomenon is shown to be part and …

Background Accounting-that is, standardized measurement, public reporting, performance
evaluation and managerial control-is commonly seen to provide the core infrastructure for …

There has been an ongoing debate on quality and what constitutes quality improvement in
healthcare for several decades. Several authors identify that defining quality is an important …

The notion of quality assurance is fast gaining importance in the British National Health
Service (NHS), with large sums of money being spent on the discussion of how to achieve it …

First published in 1999, this eclectic collection of papers examines quality management in
health care from a variety of standpoints. Managers, health care professionals and patients …

Attaining quality health care has long been a social policy priority for countries
internationally. This discussion considers issues important to understanding quality, and …

Examines the extent to which quality assurance can be conceived asa rational endeavour,
particularly in ethical terms. Examines theWeberian distinction between rationality as values …

The paper explores how several commissions of inquiry established in Quebec, Canada,
have, over time, contributed in redefining the meaning of quality in health-care and its …

Almost everybody, it seems, is currently in favour of improving the 'quality'of public services.
However, analysis soon reveals that different groups define quality differently, adopt different …