In tracing developments in health care quality, a number of different approaches to quality
evaluation can be identified, differing in terms of the specific focus and means of achieving …

Theories on quality assurance are never in short supply in the health service today, but what
managers and health professionals need now are practical examples of how health services …

Quality is a term widely used not only within healthcare but throughout society, with
numerous references to the quality of care, commissioning, access to care, quality and …

It has been well established within the literature that the successful implementation of quality
relies heavily upon the human factor. Most leading firms now recognise that a higher quality …

Quality Management and Managerialism in Healthcare creates a comprehensive and
systematic international survey of various perspectives on healthcare quality management …

Abstract 'Quality'and 'performance'have become defining concepts for policymakers and
health‐care systems alike. Yet whilst these principles are of fundamental importance, their …

While service quality has received considerable attention over the past decade, there is a
relative dearth of research into service initiatives in the public sector. Similarly, relatively little …

Book Description:"... this is going to be a very useful book. It provides an authoritative
overview of approaches to quality management contextualised to health and social care." …

This thesis examines the emergence and rise of audit quality as an object of concern from
the post-war period onwards, as manifested in the discourse of regulators, practitioners and …

This paper systematically analyzes the discourse of quality in public policies and reforms of
the UK National Health Service (NHS) between 1983 and 2013. It identifies a subtle and …