It has been well established within the literature that the successful implementation of quality
relies heavily upon the human factor. Most leading firms now recognise that a higher quality …

Quality Management and Managerialism in Healthcare creates a comprehensive and
systematic international survey of various perspectives on healthcare quality management …

While service quality has received considerable attention over the past decade, there is a
relative dearth of research into service initiatives in the public sector. Similarly, relatively little …

Abstract 'Quality'and 'performance'have become defining concepts for policymakers and
health‐care systems alike. Yet whilst these principles are of fundamental importance, their …

This paper systematically analyzes the discourse of quality in public policies and reforms of
the UK National Health Service (NHS) between 1983 and 2013. It identifies a subtle and …

This thesis examines the emergence and rise of audit quality as an object of concern from
the post-war period onwards, as manifested in the discourse of regulators, practitioners and …

While the achievements of the Organisation for Economic Co-Operation and Development
(OECD) Health Care Quality Indicators (HCQI) Project [1] are laudable and enable …

Presents a model for clinical governance developed from the work of Sutherland, Dawson
and Mintzberg. The model relates existing quality assurance processes to three key …

Book Description:"... this is going to be a very useful book. It provides an authoritative
overview of approaches to quality management contextualised to health and social care." …

In this paper I attempt to advance our understanding and appreciation of the several
contributions to this anthology by placing their more important features in a unifying …