This paper discussed the evolution of quality measurement and reporting activities as well
as efforts to develop accountability for delivering high-quality care. It examined (a) initiatives …

Much has recently been written about the importance of clinical audit, a selection of which
appeared in the first issue of this journal. The high cost of health care grows in proportion to …

Total Quality Management is becoming widely known in health care organisations, and one
health authority′ s methods of setting up such a scheme is explored. All departments and …

In the 1980s there was a new emphasis on the achievement of clear standards of Quality in
public services in Britain. This has been accompanied by a wide ranging discussion of how …

During the pasttwo decades private sector business seems to have developed a series of
powerful, generic approaches to improving the quality of its goods and services. Companies …

In this chapter, the authors address the following clusters of questions: Why is there such an
intense current interest in quality frameworks and guidelines? What are they used for? What …

This Special Series attempts to define what a high-quality healthcare system would look like
for New Zealand. The Series focuses on the dimensions of a quality service-safety, access …

In this paper, we argue that there are important ethical questions about healthcare
improvement which are underexplored. We start by drawing on two existing literatures: first …