The health care industry has come under increasing pressure to define, measure and
improve the quality of health care services delivered. To set the framework for this …

First published in 1999, this eclectic collection of papers examines quality management in
health care from a variety of standpoints. Managers, health care professionals and patients …

This paper reports on the findings from a quantitative research study of quality management
in the Irish health‐care sector. The study findings suggest that quality management is what …

The terms' quality,'quality assurance'and'total quality management'have become
fashionable in local government and the health service. Preliminary research to assess …

The current scene in Australia, as in a large part of the developed world, in relation to the
subject of quality management in health care, is characterized by confusion, blurred …

The considerable interest in quality management has filtered through to health-care
organisations. It is now widely used as a basis for continuous operational and customer …

In the previous article in this series, the authors discussed the growing importance of quality
improvement in healthcare organisations, outlined some of the approaches that have been …

Quality improvement in health care is highly topical, but definitions of quality are contested
and many healthcare organisations struggle to achieve lasting changes in routine practice …

In recent years, the subject of quality has attracted increasing attention and investment
across health care systems internationally. In the UK, the New Labour Government, upon …

During the pasttwo decades private sector business seems to have developed a series of
powerful, generic approaches to improving the quality of its goods and services. Companies …