Artificially intelligent device use in service delivery: A systematic review, synthesis, and research agenda
This study undertakes a systematic review of Artificial Intelligence and its applications to
service encounters and the hospitality industry by reviewing publications that (1) mainly …
service encounters and the hospitality industry by reviewing publications that (1) mainly …
A systematic review of AI technology-based service encounters: Implications for hospitality and tourism operations
The hospitality and tourism industry faces serious challenges during public health
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
emergencies such as COVID-19. Managers are concerned not only about how to maintain …
Artificial intelligence research in hospitality: a state-of-the-art review and future directions
Purpose The purpose of this study is to analyze state-of-the-art knowledge of artificial
intelligence (AI) research in hospitality. Design/methodology/approach This study adopts the …
intelligence (AI) research in hospitality. Design/methodology/approach This study adopts the …
Customers' perceptions of hotel AI-enabled voice assistants: does brand matter?
Purpose Extending the technology acceptance model (TAM) to a new context, the purpose
of this paper is to propose an integrative model of the brand of artificial intelligence-enabled …
of this paper is to propose an integrative model of the brand of artificial intelligence-enabled …
Customer acceptance of use of artificial intelligence in hospitality services: an Indian hospitality sector perspective
P Roy, BS Ramaprasad, M Chakraborty… - Global Business …, 2024 - journals.sagepub.com
This research endeavour tested and validated the artificially intelligent device use
acceptance (AIDUA) three-stage AI acceptance framework in the context of the Indian …
acceptance (AIDUA) three-stage AI acceptance framework in the context of the Indian …
The dark side of artificial intelligence in services
Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly
implemented in service industries, and are having a great impact on service operations and …
implemented in service industries, and are having a great impact on service operations and …
When artificial intelligence meets the hospitality and tourism industry: an assessment framework to inform theory and management
A Huang, Y Chao, E de la Mora Velasco… - Journal of Hospitality …, 2022 - emerald.com
Purpose This study reviews existing research and current applications of artificial
intelligence (AI) in the hospitality and tourism industry. It further proposes a new evaluation …
intelligence (AI) in the hospitality and tourism industry. It further proposes a new evaluation …
Artificial intelligence: Disrupting what we know about services
Purpose Artificial intelligence (AI) is currently having a dramatic impact on marketing. Future
manifestations of AI are expected to bring even greater change, possibly ushering in the …
manifestations of AI are expected to bring even greater change, possibly ushering in the …
Consumers' adoption of artificial intelligence and robotics in hospitality and tourism sector: literature review and future research agenda
Purpose The purpose of this study, a current systematic literature review, is to synthesize the
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
extant literature on consumers' adoption of artificial intelligence and robotics (AIR) in the …
The impact of robots, artificial intelligence, and service automation on service quality and service experience in hospitality
N Naumov - Robots, artificial intelligence, and service automation in …, 2019 - emerald.com
Purpose: The purpose of this chapter is to critically evaluate the implementation of
technologies from the perspective of guest services, innovation and visitor experiences. The …
technologies from the perspective of guest services, innovation and visitor experiences. The …