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… This study aims to explore if the application of the customer … of patient satisfaction within a
large hospital based in Jordan. … patient satisfaction and promote involvement, and to learn from …

… shift from a doctor-to-patient relationship to the more modern provider-client attitude [5]. …
This paper contributes to the medical literature regarding determinants of patient satisfaction by …

… The noncritical utilization of marketing theories obscures their full transferability to the
health field since customer and patient satisfaction are likely dissimilar concepts. The authors …

… A comparative study of factors affecting customer satisfaction in private and public sector
hospitals in Tehran. A comparative study of factors affecting customer satisfaction in private and …

… This research is primarily focused on the issues of customer loyalty in the … research results
provide reference for health institutions and practitioners. Hospital administrators can learn …

… The population of this research is all old patients of the pediatric polyclinic at RSSH who …
Moreover, in this research a banking services also concludes that customer satisfaction entirely …

… in healthcare in Africa is central to patient satisfaction [22]. Whilst a lot of studies in Africa
have implemented customer satisfaction surveys, the factors that precisely satisfy patients are …

… Service management researchers have reported that customers appear to evaluate
noninterpersonal and interpersonal aspects of service quality differently. However, to the best of our …

… better care to patients living in rural and distant areas from medical centers. However, there
… disadvantaged backgrounds and having learning and physical disabilities. Rare cancer …