Patient experience is a key hospital quality measure. We review and characterize the
literature on interventions, care and management processes, and structural characteristics …

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is the first
national, standardized, publicly reported survey of patients' perspectives of hospital care …

Patient experience is increasingly recognized as a measure of health care quality and
patient-centered care and is currently measured through the Hospital Consumer …

Background: Patient experience is an important measure of hospital quality and
performance. Since the passage of the Affordable Care Act, patient experiences with their …

Background Many hospital systems seek to improve patient satisfaction as assessed by the
Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. A …

Methods: Data were assembled from four publicly available US government datasets. The
HCAHPS national survey responses (n= 2,472) were based on four consecutive quarters of …

Despite efforts to improve patient experience (PX), little is known about the perspective of
hospitalists regarding PX initiatives and priorities. A survey was distributed to hospitalist …

Patient satisfaction has become a widely used quality care metric that is increasing in
importance for hospitals and hospitalists. The Hospital Consumer Assessment of Healthcare …

The National Academy of Medicine's (NAM) vision for 21st-century health care underscored
the need for increased patient engagement and charged health-care researchers to develop …

Providers and Systems (HCAHPS) survey is a 32-item tool administered after discharge to a
random sample of adult inpatients, creating standardized, publicly reported metrics that …