Objective: To determine which individual patient experience questions and domains were
most correlated with overall inpatient hospital experience. Methods: Within 42 days of …

Hospital leaders who fail to respond to poor patient satisfaction reports may experience
lower organizational performance. The purpose of this qualitative case study was to explore …

Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) has been
used by hospitals since 2006 as an indicator of quality of care. Developed jointly by the …

Patient experience is an important dimension of health care quality and is assessed using
the standard Hospital Consumer Assessment of Healthcare Providers and Systems …

As customer satisfaction and service quality have become increasingly important,
management scholars have developed an impressive body of research regarding their …

Nursing care is one of the key factors that shape the inpatient experience since a patient's
primary and most frequent interactions are with front-line nursing staff. 1 Nurses profoundly …

Background and aim: The NHS collects a large number of data on patient experience, but
there are concerns that it does not use this information to improve care. This study explored …

In recent years, perceptions of performance and quality of healthcare organizations have
begun to move beyond examining the provision of excellent clinical care, alone, and to …

Using patient experience data to develop a patient experience toolkit to improve hospital
care : a mixed-methods study Page 1 This is a repository copy of Using patient experience …

Background: In 2006 the Centers of Medicaid and Medicare Services mandated that acute
care centers begin submitting HCAHPS survey data for financial reimbursement for …