Problem definition: Collaboration is important in services but may lead to interruptions.
Professionals exercise discretion on when to preempt individual tasks to switch to …

We present a unique data visualisation approach, called workflow time charts, to illustrate
the sequential and multi-dimensional nature of work in emergency departments. Using 40 h …

The specialty referral process consists of primary care clinicians referring patients to
specialty consultants. This care transition requires effective care coordination and health …

One aspect of healthcare efficiency is operating room (OR) turnover time. OR turnover time
is an area of high interest to hospital administration, however, limited Human Factors …

Workflow, loosely defined, is the set of tasks—grouped chronologically into processes—and
the set of people or resources needed for those tasks, that are necessary to accomplish a …

The literature on business process design has focused on issues such as bottlenecks,
workflow configuration (series versus parallel), replacing an existing workflow with a shorter …

Hospital emergency departments (EDs) provide around‐the‐clock medical care, and as
such are generally modeled as nonterminating queues. However, from the care provider's …

This paper studies physician workflow management in primary care clinics using terminating
Markov chain models. The physician workload is characterized by face-to-face encounters …

Background Hospital physicians' time is a critical resource in medical care. Two aspects are
of interest. First, the time spent in direct patient contact–a key principle of effective medical …

STUDY OBJECTIVE: Inter-clinician communication accounts for more than half of all
information exchanges within the health care system. A non-participatory, qualitative time …