[PDF][PDF] A descriptive analysis of a national out-of-hours telephone triage service in Belgium

F Islam - https://doi. org/10.1007/s41999-022-00711-8, 2022 - lirias.kuleuven.be
Methods: An observational study evaluating needs of DLF interventions. Frail patients were
identified by discharging department. Prior to discharge, DLF checked the medication list …

[HTML][HTML] Identifying key items to be addressed by non-clinical operators to manage out-of-hours telephone triage services for older adults seeking non-urgent …

F Islam, P Heeren, K Yang, K Milisen… - BMC Health Services …, 2024 - Springer
Background This study aimed to achieve expert consensus regarding key items to be
addressed by non-clinical operators using computer-software integrated medical dispatch …

Are telephone-triage services less safe and efficient for managing unplanned care needs of older adults?

F Islam, P Heeren, M Sabbe, K Milisen - Health Policy and Technology, 2024 - Elsevier
Background As part of the TRANS-SENIOR international training and research network, this
study aimed to describe and compare the appropriateness of triage decisions (within the …

The implementation of the nationwide out-of-hours phone number 1733 in Belgium: analysis of efficiency and safety

B Schoenmakers, L Delmeiren… - Primary Health Care …, 2021 - cambridge.org
Background: Belgium has a problem with inappropriate use of emergency services. The
government installed the number 1733 for out-of-hours care. Through a dry run test, we …

Reliability and validity of an original nurse telephone triage tool for out-of-hours primary care calls: the Salomon algorithm

E Brasseur, A Gilbert, AF Donneau, J Monseur… - Acta Clinica …, 2022 - Taylor & Francis
Objectives Due to the persistent primary care physicians shortage and the substantial
increase in their workload, the organization of primary care calls during out-of-hours periods …

How accurate is telephone triage in out-of-hours care? An observational trial in real patients

S Morreel, A Colliers, R Remmen, V Verhoeven… - Acta Clinica …, 2022 - Taylor & Francis
ABSTRACT Objectives Patients in Belgium needing out-of-hours medical care have two
options: the emergency department (ED) or a general practitioner (GP) on call. Currently …

Factors associated with undertriage and overtriage in telephone triage in Danish out-of-hours primary care: a natural quasi-experimental cross-sectional study of …

DS Graversen, AF Pedersen, MB Christensen… - BMJ open, 2023 - bmjopen.bmj.com
Objectives We aim to explore undertriage and overtriage in a high-risk patient population
and explore patient characteristics and call characteristics associated with undertriage and …

Performance of a new guideline for telephone triage in out-of-hours services in Belgium: A pilot study using simulated patients

S Morreel, H Philips, A Colliers… - Health services …, 2020 - journals.sagepub.com
Background Patients in Belgium needing out-of-hours care have two options: the emergency
department or the general practitioner on call often organised in a general practitioner …

Safety of telephone triage in out-of-hours care: a systematic review

L Huibers, M Smits, V Renaud, P Giesen… - … journal of primary …, 2011 - Taylor & Francis
Objective. Telephone triage in patients requesting help may compromise patient safety,
particularly if urgency is underestimated and the patient is not seen by a physician. The aim …

Giving callers the option to bypass the telephone waiting line in out-of-hours services: a comparative intervention study

JF Ebert, L Huibers, B Christensen… - … journal of primary …, 2019 - Taylor & Francis
Objective: Acute out-of-hours (OOH) healthcare is challenged by potentially long waiting
time for callers in acute need of medical aid. OOH callers must usually wait in line, even …