'Quality'is a widely invoked concept in healthcare, which broadly captures how good or bad
a healthcare service is. While quality has long been thought to be multidimensional, and …

This work adopts a modern approach to quality assurance and quality improvement in
general practice. It provides an introduction to the subject, enabling readers to see how best …

Explores the notion that the introduction of total quality management (TQM) in the public
health care sector indicates a conceptual break with a tradition in which the authority to …

Total quality management is both an aspirational and an inspirational concept with elements
of the philosophical, quasi religious and qualitative juxtaposed with the empirical and …

The NHS reforms were the backdrop to the first strategic issues conference (St Andrews,
1993). According to Maynard (1992) the role of the consumer was one of the unresolved …

On April 1, 2004, the UK Commission for Health Improvement (CHI) became the
Commission for Health Care Audit and Inspection (CHAI)(now known colloquially as the …

This editorial introduces the special Biomed Central cross-journal collection The Many
Meanings of 'Quality'in Healthcare: Interdisciplinary Perspectives, setting out the context for …

Observers of British health care could be forgiven for thinking that quality assurance was
invented in the 1980s. This paper aims to demonstrate that although the term was rarely …

During the past three decades, there has been an ongoing debate on the quality of health
care. Defining quality is an important part of it. This paper offers a review of definitions and a …

In recent years, the subject of quality has attracted increasing attention and investment
across health care systems internationally. In the UK, the New Labour Government, upon …