AI-infused chatbots for customer support: a cross-country evaluation of user satisfaction in the USA and the UK

CC Ekechi, EG Chukwurah, LD Oyeniyi… - International Journal of …, 2024 - fepbl.com
As organizations increasingly integrate artificial intelligence (AI)-infused chatbots into their
customer support strategies, understanding user satisfaction becomes paramount. This …

AI-INFUSED CHATBOTS FOR CUSTOMER SUPPORT: A CROSS-COUNTRY EVALUATION OF USER SATISFACTION IN THE USA AND THE UK

CC Ekechi, EG Chukwurah, LD Oyeniyi… - International Journal of …, 2024 - fepbl.com
As organizations increasingly integrate artificial intelligence (AI)-infused chatbots into their
customer support strategies, understanding user satisfaction becomes paramount. This …