The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipes, SL Oswald, M LaTour… - Journal of business …, 2005 - Elsevier
Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …
被引用次数：502 相关文章

[引用][C] The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipes, SL Oswald, M LaTour… - Journal of Business …, 2005 - ideas.repec.org
The effects of specific job satisfaction facets on customer perceptions of service quality: an
employee-level analysis IDEAS home Advanced search Economic literature: papers, articles …

The effects of specific job satisfaction facets on customer perceptions of service quality: An employee-level analysis.

RL Snipes, SL Oswald, M LaTour… - Journal of Business …, 2005 - psycnet.apa.org
Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …
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[PDF][PDF] The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipesa, SL Oswaldb, M LaTourc… - Journal of Business …, 2005 - academia.edu
Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipes, SL Oswald, M LaTour… - Journal of Business …, 2005 - infona.pl
Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …

[引用][C] The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipes, SL Oswald, M LaTour… - Journal of Business …, 2005 - econpapers.repec.org
EconPapers: The effects of specific job satisfaction facets on customer perceptions of service
quality: an employee-level analysis EconPapers Economics at your fingertips EconPapers …

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

RL Snipes, SL Oswald, M LaTour… - Journal of Business …, 2005 - infona.pl
Previous research has shown that employee job satisfaction is a relevant factor in service
quality improvement. Employees who feel satisfied with their jobs provide higher levels of …