Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China's public healthcare

Y Yang - Journal of Service Theory and Practice, 2018 - emerald.com
Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from
China’s public healthcare | Emerald Insight Books and journals Case studies Expert Briefings …
被引用次数：46 相关文章
[PDF] researchgate.net

[PDF][PDF] Journal of Service Theory and Practice

Y Yang - researchgate.net
Purpose–The purpose of this paper is to explain the direct and moderating effects of
perceived transparency on citizen satisfaction with public healthcare services …

[引用][C] Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China's public healthcare

Y Yang - Journal of Service Theory and Practice, 2018 - ingentaconnect.com
Purpose The purpose of this paper is to explain the direct and moderating effects of
perceived transparency on citizen satisfaction with public healthcare services …

Is transparency a double-edged sword in citizen satisfaction with public service? Evidence from China's public healthcare

Y Yang - Journal of Service Theory and Practice, 2018 - emerald.com
Purpose The purpose of this paper is to explain the direct and moderating effects of
perceived transparency on citizen satisfaction with public healthcare services …

Is Transparency a Double-edged Sword in Citizen Satisfaction with Public Service? Evidence from China's Public Healthcare

Y Yang, Y Hou - Evidence from China's Public Healthcare (August …, 2015 - papers.ssrn.com
This study proposes a systemic view of transparency and an expanded model to explain
citizen satisfaction with public services. The classic model consists of service quality, value …