How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
E Gracia, M Salanova, R Grau… - European Journal of Work …, 2013 - Taylor & Francis
This study aims to test how collective work engagement and relational service competence,
as affective and cognitive-competent collective states, mediate the relationship between …
as affective and cognitive-competent collective states, mediate the relationship between …
[PDF][PDF] How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
E Gracia, M Salanova, R Grau Gumbau, E Cifre - 2013 - repositori.uji.es
This study aims to test how collective work engagement and relational service competence,
as affective and cognitive-competent collective states, mediate the relationship between …
as affective and cognitive-competent collective states, mediate the relationship between …
[PDF][PDF] Título artículo/Títol article: How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
EC Graub - researchgate.net
This study aims to test how collective work engagement and relational service competence,
as affective and cognitive-competent collective states, mediate the relationship between …
as affective and cognitive-competent collective states, mediate the relationship between …
How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
E Gracia, M Salanova, R Grau… - European Journal of …, 2013 - ingentaconnect.com
This study aims to test how collective work engagement and relational service competence,
as affective and cognitive-competent collective states, mediate the relationship between …
as affective and cognitive-competent collective states, mediate the relationship between …
[引用][C] How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
E GRACIA, M SALANOVA, R GRAU… - European journal of …, 2013 - pascal-francis.inist.fr
How to enhance service quality through organizational facilitators, collective work
engagement, and relational service competence CNRS Inist Pascal-Francis CNRS Pascal …
engagement, and relational service competence CNRS Inist Pascal-Francis CNRS Pascal …
[PDF][PDF] Título artículo/Títol article: How to enhance service quality through organizational facilitators, collective work engagement, and relational service competence
EC Graub - core.ac.uk
This study aims to test how collective work engagement and relational service competence,
as affective and cognitive-competent collective states, mediate the relationship between …
as affective and cognitive-competent collective states, mediate the relationship between …