[HTML][HTML] Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Y Xu, J Zhang, G Deng - Frontiers in Psychology, 2022 - frontiersin.org
Chatbots are increasingly occupying the online retailing landscape, and the volume of
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety.
Y Xu, J Zhang, G Deng - Frontiers in Psychology, 2022 - europepmc.org
Chatbots are increasingly occupying the online retailing landscape, and the volume of
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
[PDF][PDF] Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Y Xu, J Zhang, G Deng - 2022 - researchgate.net
Brands are increasingly using chatbots to supplement and even replace human agents in
service interactions (Roy and Naidoo, 2021). It is estimated that as many as one-third of …
service interactions (Roy and Naidoo, 2021). It is estimated that as many as one-third of …
[HTML][HTML] Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Y Xu, J Zhang, G Deng - Frontiers in Psychology, 2022 - ncbi.nlm.nih.gov
Chatbots are increasingly occupying the online retailing landscape, and the volume of
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
Enhancing customer satisfaction with chatbots: The influence of communication styles and consumer attachment anxiety
Y Xu, J Zhang, G Deng - Frontiers in psychology, 2022 - pubmed.ncbi.nlm.nih.gov
Chatbots are increasingly occupying the online retailing landscape, and the volume of
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …
consumer-chatbot service interactions is exploding. Even so, it still remains unclear how …