Estimating the impact of “humanizing” customer service chatbots

S Schanke, G Burtch, G Ray - Information Systems …, 2021 - pubsonline.informs.org
We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous
customer service agents (chatbots). Implementing a field experiment in collaboration with a …
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Estimating the Impact of “Humanizing” Customer Service Chatbots

S Schanke, G Burtch, G Ray - Information Systems Research, 2021 - ideas.repec.org
We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous
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Estimating the Impact of 'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - osf.io
We study the impacts of 'humanising'AI-enabled autonomous customer service agents
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[PDF] msi.org

[PDF][PDF] Estimating the Impact of'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - msi.org
We study the impacts of'humanising'AI-enabled autonomous customer service agents (cha
tbot s). Impl ementing a field experiment in collaboration with a dual channel clothing reta …
[PDF] amazonaws.com

[PDF][PDF] Estimating the Impact of'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - thearf-org-unified-admin.s3 …
We study the impacts of'humanising'AI-enabled autonomous customer service agents (cha
tbot s). Impl ementing a field experiment in collaboration with a dual channel clothing reta …
[HTML] acm.org

[HTML][HTML] Estimating the Impact of “Humanizing” Customer Service Chatbots

S Schanke, G Burtch, G Ray - Information Systems Research, 2021 - dl.acm.org
We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous
customer service agents (chatbots). Implementing a field experiment in collaboration with a …

Estimating the Impact of “Humanizing” Customer Service Chatbots

S Schanke, G Burtch, G Ray - Information Systems Research, 2021 - econpapers.repec.org
We study the impacts of “humanizing” artificial intelligence (AI)-enabled autonomous
customer service agents (chatbots). Implementing a field experiment in collaboration with a …
[PDF] archive.org

[PDF][PDF] Estimating the Impact of 'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - scholar.archive.org
University of Minnesota Carlson School of Management, gautamr@ umn. edu, We study the
impacts of 'humanising'AI-enabled autonomous customer service agents (chatbots) …
[PDF] botsbyscott.com

[PDF][PDF] Estimating the Impact of 'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - botsbyscott.com
We study the impacts of 'humanising'AI-enabled autonomous customer service agents
(chatbots). Implementing a field experiment in collaboration with a dual channel clothing …
[PDF] academia.edu

[PDF][PDF] Estimating the Impact of 'Humanizing'Customer Service Chatbots

S Schanke, G Burtch, G Ray - academia.edu
We study the impacts of 'humanising'AI-enabled autonomous customer service agents
(chatbots). Implementing a field experiment in collaboration with a dual channel clothing …