人們普遍認為, 任何企業的成功, 很大程度上取決於客戶滿意度, 而服務品質是影響客戶滿意度的
重要因素. 因此, 找出有助於提升客戶滿意度的服務品質之各種的各種因素至關重要 …

There is a general assumption that customer satisfaction is important to the achievement of
any firm. Moreover, quality of service is a significant predictor of customer satisfaction. As a …