Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo, EA Cudney - International Journal of …, 2020 - emerald.com
Purpose The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo… - International Journal of …, 2020 - researchportal.hw.ac.uk
Purpose: The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

[PDF][PDF] Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo, EA Cudney - 2019 - academia.edu
Purpose–The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo… - … Journal of Quality …, 2020 - digitalcommons.isical.ac.in
Purpose: The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo… - … of Quality and …, 2020 - khalifauniversity.elsevierpure.com
Purpose: The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo… - International Journal of …, 2019 - ingentaconnect.com
Purpose The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

Lean Six Sigma for the Healthcare Sector: A Multiple Case Study Analysis from the Indian Context

S Bhat, J Antony, EV Gijo, EA Cudney - 2019 - scholarsmine.mst.edu
Purpose: The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …

[PDF][PDF] Lean Six Sigma for the healthcare sector: a multiple case study analysis from the Indian context

S Bhat, J Antony, EV Gijo, EA Cudney - 2019 - researchgate.net
Purpose–The purpose of this paper is to explore the voice of the customer, key performance
indicators, critical to quality characteristics, critical success factors, and commonly used tools …