Think like a robot: How interactions with humanoid service robots affect consumers' decision strategies

J Liao, J Huang - Journal of Retailing and Consumer Services, 2024 - Elsevier
Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …
被引用次数：9 相关文章

Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies

J Liao, J Huang - Journal of Retailing and Consumer Services, 2024 - ideas.repec.org
Service robots are beginning to be a popular choice in the frontline of customer service. It is
important to explore how interacting with humanoid service robots (vs. human employees) …

Think like a robot: How interactions with humanoid service robots affect consumers' decision strategies

J Liao, J Huang - Journal of Retailing and Consumer Services, 2023 - research.aalto.fi
Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Think like a robot: How interactions with humanoid service robots affect consumers’ decision strategies

J Liao, J Huang - Journal of Retailing and Consumer Services, 2024 - econpapers.repec.org
Service robots are beginning to be a popular choice in the frontline of customer service. It is
important to explore how interacting with humanoid service robots (vs. human employees) …

Think like a robot: How interactions with humanoid service robots affect consumers' decision strategies

J Liao, J Huang - 2023 - aaltodoc.aalto.fi
Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Think like a robot: How interactions with humanoid service robots affect consumers' decision strategies

J Liao, J Huang - 2023 - aaltodoc.aalto.fi
Service robots are beginning to be a popular choice in the frontline of customer service. It is
important to explore how interacting with humanoid service robots (vs. human employees) …